Key Account Manager DACH - Maternity Cover

at  Catawiki

WHO WE ARE

A piece of the moon, a complete dinosaur skeleton, the Pope’s hat, the world’s smallest book - at Catawiki, we come across exceptional objects such as these every day.
Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic Cars, Collectables and many more.
We’ve sold 10 million unique items to date and it’s our mission to become the world’s most popular auction destination for special objects.
We’re an innovative, pioneering and fast-growing scale-up. If you think you can make a difference to our team, go ahead and apply.

OUR OFFICES AND WAY OF WORKING

We have sensational offices in Amsterdam, Paris and Lisbon. Most of our employees are within commutable distance of one of our office locations and enjoy a hybrid work model. This means we expect you to be in the office 2 out of 5 days, roughly 40% of your working time, to collaborate and connect with each other. The exception is of course, if the job description specifically states that the role is 100% remote, as some experts and sales positions are.

INTERESTED?

Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application you agree to Catawiki’s Applicant Privacy Policy.
If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles

ABOUT THE ROLE

Catawiki Collectables is looking for an experienced Key Account Manager to drive the DACH market. This role will be based in Germany working closely with the team lead and the rest of the sales team. The Key Account Manager plays a pivotal role in driving GMV growth from the existing seller portfolio. As a Key member, you will not only handle key account management responsibilities but also bring sales expertise into the team and coach other account managers, providing guidance and support to help them improve their performance. The Key Account Manager is an integral part of the Collectables Supercluster Sales team, reporting to the Team Lead and Sales Director.
You will conduct data analysis to identify trends, opportunities, and challenges, and develop and implement strategies to capitalise on these insights. Utilising CRM tools to manage seller interactions, tracking performance metrics, and identifying opportunities for growth and improvement in the seller portfolio will be key. You will negotiate commercial terms and manage contracts with key accounts to ensure mutually beneficial agreements and long-term partnerships.

WHAT YOU’LL DO

• Support the team lead: Help the team lead with leadership tasks such as preparing team standups, monitoring performance
• Seller Development: Develop deep knowledge of sellers’ needs and educate them on fulfilling key performance indicators (KPIs) such as reserve price optimization and adherence to quality guidelines.
• Strategic Planning: Establish medium and long-term strategic growth plans for our assigned sellers, aligning closely with Category Managers and Sales Directors.
• Communication: Regularly present progress updates to senior Collectables management and peers, we ensure transparent communication on the performance of our accounts.
• Collaboration: Partner with experts to accelerate the growth of sellers, we accelerate profitable growth and foster lasting relationships with our sellers through various communication channels, including phone calls, face-to-face meetings, email, and participation in fairs.
• Leadership: Lead commercial strategies within your territory in collaboration with the experts. Set up sales meetings with experts and sellers and lead the conversations to produce meaningful action items that make an impact.
• Business Reviews: Conduct regular business reviews where commercial processes, main KPIs and data are explained and translated into actionable insights.
• Customer Experience: Educate sellers on driving a positive customer experience to buyers, ensuring a seamless transaction process.
• Innovation: Translate new opportunities into commercial actions that contribute to the continuous growth and success of Catawiki.