Learning & Development Manager

at  Delano

Company Description
Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who’s who of the fashion and entertainment world. Guided by the same principles that propelled the original Delano to icon status, Delano Dubai will usher in a new era of sophisticated style and elevated service to the UAE.
Located on the pristine shores of Bluewaters Island, the Delano Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio.
Job Description

SUMMARY:

We are currently looking for a Learning & Development Manager to join our team at DELANO Dubai. DELANO Dubai is a unique blend of timeless elegance, modern design, and vibrant energy. The role will report to the Director of People & Culture and will be responsible for contributing to the hotel’s performance by facilitating onboarding and training, driving engagement, learning and development, performance, and talent within the hotel. The successful candidate will be passionate about achieving operational excellence in the L&D department and delivering measurable results.

QUALIFICATIONS

• Bachelor’s or Master’s Degree from a reputable school preferred
• Minimum 5 years of experience, preferably within luxury brands
• At least 2 years of experience in a leadership role
• Excellent proficiency in English

ABILITIES/KEY COMPETENCIES/SKILLS:

• Sophisticated and understated, with convivial energy and style
• Self-confident, self-starter, personable, and refined
• High degree of professionalism with a strong understanding of hotel, or hospitality, or luxury brands operations and business acumen
• Strong working knowledge of digital learning tools
• Strong leadership, interpersonal, and training skills
• Excellent communication and customer contact skills
• Results and service oriented with attention to detail
• Ability to multitask and work well in a stressful and high-pressure environment
• Well-presented and professionally groomed at all times
  Additional Information

Learning & Facilitation

• Prepare a learning needs analysis for the hotel.
• Develop the Hotel Training Plan and budget aligned with the hotel’s goals and strategic plan.
• Follow up on all training activities within the hotel.
• Ensure 100% compliance with corporate training.
• Coordinate and deliver training programs provided by all internal providers.
• Advocate for company-provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as monitoring and tracking registrations and completions.
• Assist the hotel in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through ongoing coaching, guidance, and support of junior-, mid-level-, and senior leaders.
• Support the development of Departmental Trainers as required.
• Participate in regional meetings/workshops and ensure such activities are implemented as required in the hotel.
• Advocate for the creation of a learning culture.

Talent Development & Performance Management

• Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans, and goal setting, as well as on-the-job training for Department Heads and their teams.
• Maintain required documentation standards.

Employee Engagement and Communications

• Strive to increase employee engagement by promoting a positive work environment and ensuring each team member is informed and proactive about the overall business goals.
• Champion Employee Engagement Survey action plans for the hotel/departments to increase employee engagement and improve scores year on year.

Finance

• Review the hotel financial KPIs and identify where Learning and Development can add value.
• Assist in the formulation of the annual L&D budget based on corporate trainings and training needs analysis.