Leasing Operations Coordinator

at  BP

JOB DESCRIPTION:

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the complex challenges that matter for the future. We have a real contribution to make to the world’s ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.
In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!

LEASING OPERATIONS COORDINATOR - GERMANY & AUSTRIA

Customer teams are dealing with sales support processes, account management, order taking, invoicing, cash collection, pricing, service request management and supply chain management activities.
We are looking for a dedicated and experienced Leasing Operations Coordinator to join our team. This role involves managing the operative aspects of the 3rd party provider team for the Leasing segment in Germany & Austria. The successful candidate will ensure high performance, customer satisfaction, and compliance with budgetary constraints, while maintaining excellent communication skills in German.

SKILLS:

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Team & Performance Management:
Be responsible for 3rd party provider teams for Leasing in Germany & Austria, ensuring they have the vital system and process knowledge. Set and supervise Key Performance Indicators to ensure high customer satisfaction and manage performance and budget to achieve growth.
Cross-Functional Collaboration:
Work with internal teams to integrate third-party services effectively and mitigate risks. Maintain strong relationships with vendors and negotiate contracts in coordination with Sales and Procurement.
Collaborator Engagement:
Act as the main contact between the company and third-party entities, ensuring alignment with Sales and Sales
Support for top-tier customer service.
Business & Technical Readiness:
Support technical integration of third-party services and ensure the business is prepared for changes.
Process & Compliance:
Continuously improve processes related to third-party management while ensuring compliance with data privacy and GDPR.
Communication:
Communicate effectively in German with third-party providers and internal teams. Align responses to complex customer requests with Sales Support, ensuring legal and compliance standards are met.