Manager, Business Services

at  Canadian National Railway

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!
Job Summary
The Manager, Business Services is responsible for handling the delivery of projects and initiatives for Financial Reporting systems as well as other custom-built solutions used by all accounting groups. The role is accountable for the ongoing support and upgrades of these systems and solutions including ensuring that they are operational during the critical times of CN’s month-end, quarter-end and year-end financial periods. These responsibilities include ensuring the integrity of financial data being transferred from ERP systems as well as how this data is transformed and presented within the financial disclosure solution. In addition, the role also oversees all aspects of security related to these tools including ensuring access to the highly confidential data is restricted.
Main Responsibilities

Financial Reporting Disclosure Solutions

• Oversee new projects and upgrades related to Financial Reporting’s disclosure solutions and any supporting database systems
• Engage and coordinate with third party solution providers and Information and Technology (I&T) to plan and deliver new implementations and upgrades to system applications
• Assess and establish integration strategy for new solutions to ensure a fit with business processes as well as data integrity and security requirements
• Communicate project status and issue escalations to stakeholders including senior management
• Provide governance and direction to ensure proper usage of systems by Financial Reporting users to maintain integrity and confidentiality of results
• Provide immediate support to Financial Reporting users related to all aspects of the disclosure solution that affects the time-sensitive monthly, quarterly and annual financial statement production process
• Resolve data integration issues between various systems
• Escalate and coordinate with I&T and third party providers to address system outages affecting availability of solutions
• Provide extended support during evenings and weekends as required throughout financial reporting critical periods
• Maintain an inventory of over 70 data templates used by Financial Reporting including the creation of new templates or enhancements and fixes to existing ones

Development of Agile Solutions

• Handle and coordinate the design, development, and deployment of custom applications for the Accounting department
• Develop and apply a strategic framework for selecting optimal technology solutions for initiatives based on evaluation of multiple business and technical criteria
• Lead and coach the Data Analytics team of project officers to ensure solutions are developed using best practices and meet business requirements and timelines
• Supervise the analysis and documentation of business requirements, process flows and functional specifications and provide direction on recommended solutions

Support and Training for Existing Account Solutions

• Support the inventory of over 60 existing agile solutions used by the various groups within the Accounting department
• Work with business partners and I&T support teams to document, prioritize and resolve system issues
• Coordinate user training and support for new, existing and modified systems, spanning users in all departments within Accounting

Working Conditions
The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. The role is eligible to participate in CN flexible working policy. The role requires being on-call 24/7 to respond to critical incidents. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress.
Requirements
Experience

Project Management

• Minimum 5 years of experience in Project Management

o Extensive experience designing, developing, and deploying custom applications

Education/Certification/Designation

• Bachelor’s Degree in Computer Science, Information Systems, Business Technology Management

Competencies

• Applies critical thinking
• Knows the business and stays current on industry needs
• Innovates
• Demonstrates agility and drives change
• Collaborates with others and shares information
• Develops self and others
• Sets direction and inspires others
• Communicates with impact
• Identifies needs and finds solutions to create value for all stakeholders
• Identifies potential safety and security risks
• Leads by example for the safety and security of all

Technical Skills/Knowledge

• Expertise in TM1 and Planning Analytics Workspace, including multi-dimensional database design, complex turbo-integrator process development, MDX dynamic subset building, implementation of cube rules, creation of advanced Excel templates using Planning Analytics for Excel (PAfE), and profound understanding of all levels of security within TM1 and Planning Analytics Workspace (e.g., groups, cubes, dimensions, cell, application)
• Familiarity with administration of Wdesk solution, with a focus on security
• A solid understanding of advanced technical concepts such as programing languages (object oriented, procedural, and Structure Query Language (SQL)), database design and data structures, as well as application development methodology and best practices
• Ability to use data mining tools effectively to analyze large volumes of data
• Ability to conceptualize system process flows in order to understand system inter-dependencies and cause-effect relationships
• Knowledge of Data Warehouse, Business Warehouse (BW), Business Objectives (BO), SQL Server, and SharePoint

About CN
CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.
At CN, we are dedicated to building North America’s safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates from underrepresented groups often don’t apply unless they feel they fit the job posting at 100%. Even if you don’t see yourself in every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at cnrecruitment@cn.ca.
As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.

Please refer the Job description for details