Manager, Insights & Analytics - Market Sensing & Intelligence

at  Deloitte

Job Type: Permanent
Work Model: Hybrid
Reference code: 126646
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Vancouver, BC

WHAT WILL YOUR TYPICAL DAY LOOK LIKE?

Success in this role look like:

• Driving the activation & continuous improvement from voice of client, alliance and market insight.
• Embedding the voice of clients, alliances and markets into our day-to-day actions and behaviour.
• Influencing decision-making based on client, alliance and market intelligence.
• Guiding a team of Senior Consultants to interpret and effectively communicate the ‘so what’.
• Possessing a strategic mindset, and experience influencing and managing change.

A typical day in this role involves:

• Leading day-to-day insights and analytics activities.
• Amplifying actionable insights for business, industry and account teams.
• Disseminating best practices and lessons learned, leveraging technology for broader reach.
• Continuously seeking new methods to capture feedback and expanding the scope collected.
• Overseeing research efforts by collaborating with internal teams and external suppliers.

ENOUGH ABOUT US, LET’S TALK ABOUT YOU

You are someone who has:

• 5+ years of prior relevant experience (e.g. strategy design and execution, transformation programs, customer experience/insights). Overall minimum 5 years working professionally
• Bachelor’s Degree in Business or Quantitative Analysis (e.g. Sociology). Bonus: Master’s Degree
• Program Design and Management: Effectively creating and executing research programs with broad network of process leads/managers; and track that work.
• Analytic Capabilities: Expertise in quantitative and qualitative research design & execution. Bonus capability: experience with advanced quantitative methods (e.g. cluster analysis, factor analysis).
• Reporting and Storytelling: Effectively plan and deliver clear and compelling stories through data visualization, bringing together diverse data streams using both Quant & Qual insights.
• Ways of Working: Ability to work effectively in a dynamic environment that requires effective priority setting, problem solving and clarifying/navigating ambiguities.
• Communications: Able to communicate (orally and written) in concise/clear and compellingly way, as well as deliver effective presentations
• Core technology capabilities: Proficiency with Microsoft Excel (e.g. pivot tables, lookup, cross referencing, etc.). Bonus capabilities: Proficiency with Qualtrics and/or Power BI

OUR PURPOSE

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Be empowered to lead and have impact with clients, our communities and in the office.
• Be expected to share your ideas and to make them a reality.

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Steve Jobs said it best… “Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” Our goal is to bring the voice of our clients, alliances and markets to every decision we make—in service of strengthening client relationship health and intimacy, while driving growth and shaping the markets we are in.
Our team values data and innovative approaches to analyzing and sharing that data. Knowing that there are many experts in our firm, we connect with other teams to learn best practices and ways of working to excel our own work. Our entire goal is to provide value to our clients … the various teams within the firm, so they can in turn do the same for their clients!

Success in this role look like:

• Driving the activation & continuous improvement from voice of client, alliance and market insight.
• Embedding the voice of clients, alliances and markets into our day-to-day actions and behaviour.
• Influencing decision-making based on client, alliance and market intelligence.
• Guiding a team of Senior Consultants to interpret and effectively communicate the ‘so what’.
• Possessing a strategic mindset, and experience influencing and managing change

A typical day in this role involves:

• Leading day-to-day insights and analytics activities.
• Amplifying actionable insights for business, industry and account teams.
• Disseminating best practices and lessons learned, leveraging technology for broader reach.
• Continuously seeking new methods to capture feedback and expanding the scope collected.
• Overseeing research efforts by collaborating with internal teams and external suppliers