Manager - IT Service Delivery - Enterprise Technology Services (all genders)

at  Delivery Hero

Company Description
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
Job Description
We are looking for a Manager, IT Service Delivery to lead the IT Service Delivery function for the foodora markets based in Berlin. This role is vital in maintaining high service standards and acting as a key interface between IT Service Delivery and other departments, such as Infrastructure.

• Lead and manage a team of System Administrators spread across Foodora markets, ensuring top-notch IT service delivery.
• Oversee IT operations, including endpoint management, user support, and access control, ensuring smooth day-to-day operations.
• Manage IT procurement tasks, ensuring timely acquisition and deployment of hardware and software to support business operations.
• Collaborate with the Infrastructure team to mediate escalations, ensuring L3 issues are resolved but primarily focusing on service delivery.
• Drive continuous improvement in IT Service Delivery processes, ensuring SLA adherence and maintaining high user satisfaction across markets.
• Encourage professional development within your team, conduct regular performance reviews, and support their career growth.
• Implement IT service management best practices and track performance against KPIs to ensure service excellence across the region