MANAGER, PHARMACY OPERATIONS (ON-SITE)

at  Green Shield

WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.
We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.
Our mission is to create better health for all Canadians, and we know that starts with our employees.

• Management and oversight of the Pharmacy & Clinic Operations Support Team
• Creating, documenting, optimizing workflows, SOP, and processes to ensure efficient, timely, and effective operations to fulfill patient pharmacy orders on an ongoing basis.
• Develops and leads operational efficiency to support the recurring needs of biologics patients and toxin patients
• Managing and overseeing the recruiting, hiring, onboarding, and training of personnel
• Taking a lead towards continuous improvement initiatives, ongoing training, and optimization of cross-functional collaboration between the dispensary, nursing, logistics, lab, and OnePoints, toxins and external stakeholders (communication with PSPs, other pharmacies, MDs, patients, etc.)
• Ensuring a high-level of customer service standards and patient experience on an ongoing basis with respect to fulfilling patient orders and customer interactions (quality of interactions; telephony, etc.)
• Implementing and optimizing use of new software solutions.
• Enhance Pharmacy Operations and transformation into a more process-oriented operations
• Adopting and championing the implementation of new software solutions for the team and optimizing staff usage on an ongoing basis
• Functioning as a pharmacist in the dispensary 1 day bi-weekly, to contribute to patient care activities and checking of prescriptions for technical, financial, and clinical quality (flexible)
• Other special projects and duties assigned by the Director of Pharmacy Operations as defined within the scope of the role