Manager, Technology Governance

at  Western Union

Manager, Technology Governance – Buenos Aires, Argentina
Are you excited by the opportunity of using your knowledge of development to lead a team to success? Are you ready to join a team in a global company where your primary focus is to deliver services and products to our customers, and provide thought leadership on creating solutions?? Then it’s time to join Western Union as a Manager, Technology Governance.

ROLE RESPONSIBILITIES

• Responsible for managing, coordinating, reporting and delivering of small & Medium IT initiatives of the Pago Facil Portfolio.
• Improving IT Project Management practices by leveraging existing IT capabilities, identifying improvements and defining new strategic practices, with an aim to gain alignment on all company PMO standards.
• Partnering with key stakeholders, both off-shore and on-shore in delivering projects successfully, managing the technical project resources, reporting to executive management, tracking project financials, hosting weekly project meetings, monitoring on-going risks and issue resolution.

ROLE REQUIREMENTS

• PMP and CSM certifications
• 5+ years experience in Project Management discipline with focus on leading teams to deliver complex, technology focused projects and programs under the direction of a governance body.
• Experience in a financial services/payments /Banking verticals
• Experience managing remote and geographically distributed teams. Advanced knowledge of an Enterprise PPM Tool (e.g. Project Server, Clarity, Clarizen, Workfront).
• Expert in project and portfolio management reporting and metrics
• Prior experience leading onshore and offshore delivery, including working overlapping business hours to partner with onshore teams.
• Advanced knowledge of software development life cycles (waterfall, agile, etc.)
• Strong Customer Centric mindset with an ability to outperform Service Level Agreements on Customer satisfaction and experience.
• Prior experience in managing vendor relationships.
• Must be a problem solver with demonstrated experience in solving difficult technology challenges, with a can do attitude; possess strong leadership skills in guiding and directing teams throughout the SDLC process
• Self-starter with ability to multi-task, prioritize, manage workload, and consistently deliver results
• Strong Customer Centric mindset with an ability to outperform Service Level Agreements on Customer satisfaction and experience.
• English proficiency is a must.