Marketing Operations Manager

at  Front

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator’s list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area, Inc. Magazine’s 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.
Front is seeking a dynamic and experienced Marketing Operations Manager to join our growing team! This role requires a blend of project management expertise, marketing knowledge, and technical acumen to support and enhance our marketing operations. This role is crucial in driving our marketing strategy, enhancing our lead generation efforts, and supporting overall business growth. This candidate will have a healthy balance of operations, project management, technical, and analytical experience to design and implement innovative processes and solutions that unlock promising results for our marketing efforts. You will accomplish this by closely partnering with key stakeholders/ teams, while coordinating with cross-functional teams to ensure all aspects of each project are compatible and executed efficiently. If you are passionate about marketing operations and want to join a team that is transforming customer communication, we’d love to hear from you!

WHAT SKILLS & EXPERIENCE DO YOU NEED?

• Experience: 3-5 years of experience in B2B marketing with a focus on marketing automation systems / CRM management
• Stack Familiarity: You have primary experience using and/or implementing Hubspot or Marketo and working with Salesforce, Outreach LeanData and/or ChiliPiper and project management systems (Asana, Jira, etc)
• Project Management: Maintain comprehensive project documentation, including plans, reports, and records. Ensure accurate and timely enablement to stakeholders, providing insights into project status and performance.
• Skilled Collaborator: You excel at cross-functional collaboration and relationship building, and can handle highly complex projects that impact multiple stakeholder groups
• Growth mindset: You embrace challenges, welcome feedback, and see effort as the path to mastery. You believe that you and others can always learn and grow.
• Ownership: You are a self-starter, and accept full accountability of your domain, and take initiative to find solutions and focus on what must be done to create success.
• Excellent Communicator: You have excellent written and verbal communication skills, and excel at making the complex seem simple.
• Technologist: You constantly evaluate the landscape of marketing tools and systems, always on the lookout for ways we can improve and optimize our stack
• Grit: You have courage, passion, and the ability to persevere towards challenging goals. You are comfortable in a fast-paced environment, and are agile enough to shift your focus to what is most important for our customers.
• Proactive positivity: You demonstrate care and awareness for how your actions and words make others feel. You find ways to move forward from challenges stronger and happier. You choose to interpret situations positively rather than negatively.
• Love Data: Dig deep into the data to provide best-in-class governance, integrity, and accuracy.
• Reporting: Provide actionable insights into marketing campaign performance to relevant stakeholders.

• Evolve our marketing automation practices, including driving key disciplines within our marketing tech stack, attribution, segmentation, lead scoring, and program execution
• Ensure all programs Marketing Ops are delivered on time, within scope, and aligned with business objectives.
• Influence design and implementation of program builds to improve lead quality and conversion rates.
• Work closely with the sales team to ensure alignment on lead management processes and handoffs.
• Partner closely with Marketing, Sales, Analytics, Operations, and Product teams to continually improve marketing effectiveness, process scalability, and lead-to-closed won optimization
• Identify opportunities to streamline and enhance marketing operations processes.
• Maintain and improve best practices for data management and hygiene across our external facing platforms