Medical Receptionist- Bilingual

at  Momentum Spine and Joint

Momentum Spine and Joint is an outpatient clinical network serving the DFW metroplex. Our compassionate teams focus on delivering comprehensive care to our patients with a personalized approach. The Momentum team is committed to creating an environment that is value-focused and highlights the differences and diversity of our team as our strength. The only thing missing from our team is YOU!
The Medical Receptionist’s work encompasses many tasks such as greeting patients, scheduling appointments, performing clerical duties, managing insurance and billing and providing medical procedural support. Exhibits professionalism at all times while answering inquiries and providing information to the general public, visitors, patients, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization. Supports medical staff by completing administrative requirements as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
• Knowledge of computer and relevant software applications

• Demonstrates Customer Service Standards (smiles and makes eye contact, greets each patient and visitor, seeks out patient and visitor contact, displays appropriate body language at all times, take 5 minutes each day to go above and beyond for one patient or visitor, honor diversity and thanks each customer/patient)
• Greet patients as they arrive at the facility and provide them with appropriate information
• Assist patients to complete all necessary forms and documentation
• Ensure completeness and accuracy of patients’ forms and logs all demographics in EMR system
• Update patients’ information into database
• Move patients through appointments as scheduled. Keep patient appointments on schedule by notifying provider of patient’s arrival
• Respond and comply to requests for information including sending faxes and e-mails
• Answer telephone and deal with inquiries
• Transfer calls as required
• Direct calls and messages to appropriate medical office staff
• Maintains patient accounts by obtaining, recording, and updating personal and financial information into e-clinical
• Obtains revenue by recording and updating financial information, recording and collecting patient charges
• Call patients and remind them of their appointments
• Keeps patients’ family’s informed of patient status
• Schedule and reschedule patients’ appointments
• Update appointment calendars
• Creates and labels appropriate charts for patient’s
• Manage filing and record keeping activities
• Report statistics as required
• Coordinates mail flow in and out of office