Medical Receptionist

at  St John of God Health Care

Your role at St John of God Bendigo Hospital
You will be responsible for the primary representation of the Doctor’s Consulting Suites and the Allied Health Department; maintaining exceptional reception, performing clerical duties and providing an efficient and timely administration service to our Consultants, patients and all stakeholders both internally and externally.
Key functions of the position are to ensure that all computer data entries, invoicing, reporting and other administrative functions are carried out in a professional and timely manner.

The Position

• Maintain confidentiality in line with Code of Conduct & comply with all St John of God Health Care Policies and Procedures. Protects patients’ rights by maintaining privacy of medical, personal, and financial information at all times.
• Responsible for medical receptionist tasks in a professional and timely manner, duties include, customer service, answering telephones, cash handling, including the use of HICAPS, EFTPOS facilities and Medicare Rebates.
• Greeting patients politely and ensuring that the appointment system is run efficiently, managing queues through telephone, email and face to face interaction.
• Advise patients of billing processes, issue invoices and receipts, process payments, prepare banking and reconcile accounts.
• Information collection and management - able to collect, organize and monitor data efficiently.
• Booking, cancelling and rescheduling of appointments.
• Follow-up of accounts, DVA, TAC, Medicare, Workcover.
• Schedule hospital theatre lists, tests and obtain external medical reports as required by medical professionals, as necessary.
• Liaise with Specialists, GPs, Nurse Unit Manager (Oncology), external health care facilities and their staff, internal SJOG caregivers and other professionals as required.

You will have experience working in a General Practice/Allied Health Department setting with varying degrees of established processes and systems.
To succeed you will have computer and word-processing skills that demonstrate your experience in using MS Office package (Word, Excel), email and the internet and use of patient information/recall database systems
Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

• Salary: $38.23 to $39.28 (includes Casual loading) + 11.5% superannuation
• Casual position available
• Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:
• Novated leasing
• work related expenses
• self-education and
• additional superannuation
• A welcoming & supportive culture
• Flexible work options
• Discounts on hospital services & private health insurance
• Option to purchase up to two weeks of additional annual leave
• Dynamic role in multidisciplinary team

For enquiries about this position, applicants should contact Nicole Henderson, Allied Health Administration Team Leader on (03) 5434 3261
Application closes on 27th August 2024
St John of God Health Care embraces diversity and strongly encourages applications from Aboriginal and Torres Strait Islander peoples and people with disabilities. We are committed to providing a safe environment for all children and vulnerable people in our care and proactively take measures to protect children/vulnerable people from abuse.
All caregivers employed by St John of God Health Care are required to be vaccinated from Covid-19 and Influenza in order to fulfil the requirements of the role

Please refer the Job description for details