MEE - Field Business Support, Senior Specialist

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
By bringing together, strategy, operations, and transformation, the Go-To-Market Operations team aims to make things radically simpler by leveraging the synergies of clear business ownership through four main ways: Harmonizing Strategy Design & Planning, Reinforcing Strategy to Execution, Synchronizing Marketing & Revenue Ops, and Accelerating Automation & Technology Adoption.
The Field Business Support team has been set up as part of the GTM Operations with the sole purpose of increasing field efficiency by providing a single face for end-to-end Deal Operations support.
This includes significantly reducing the manual effort required to execute the deal operational cycle by providing both advisory and deal/quote execution support so our field teams can spend more time working with customers.

WHAT YOU’LL DO:

In your role as a MEE Field Business Support Sr. Specialist, you will be responsible for the execution of the end-to-end deal operational process for specific deal motions. This is a central team acting as a deal support center for SAP Account Executives in the region. The Field Business Support colleagues assist, and process deals within the SAP CRM/Harmony system. Supported by your team members, you will guide complex deals through the quote-to-booking process. The team is expected to contribute to revenue growth and profitability by processing sales opportunities for both existing and net new customers, and achieve order targets.

WHAT YOU DO:

• Responsible for execution of the end-to-end deal operational process / quote-to-cash process for selected SAP deal motions based on complexity and threholds, including RISE with SAP offerings.
• Process stakeholder requests for supporting deals and completing the required inputs (Harmony/CRM Opportunities, Quotations, Order Forms), leveraging existing resources and tools to execute with speed.
• Partner with Industry Account Executives, Cloud Architects (CAA’s), Commercial Finance, Legal/Contracting, Centralized Deal Support (CDS) & Order-to-Invoice (O2I) Teams to support the sales process and facilitate deal closure.
• Comply with operational procedures e.g., for sales, delivery, financial and legal requirements, archiving and maintaining all files and records.
• Provide active quarter-end and year-end close deal support to the sales community to ensure timely and accurate completion of work deliverables in a dynamically driven environment.
• Legal Contract Validation: Closely cross-collaborate with the Industry AEs, Pricing and Revenue Recognition teams in the local market units during the contract drafting and negotiation process. Verify customer, user and pricing information provided by Account Executives and Pricing teams, work with Finance, Revenue Recognition teams to prevent revenue deferrals and ensure final business and contract terms.
• Position yourself as content/process specialist for related hands-on sales deal support.
• Deliver as a trusted advisor and partner to the business with respective credibility and influence. Understand core requirements and enable decision-making.