Member Contact Centre Advisor - Ukrainian Speaking

at  Servus Credit Union

Posting Closes: September 23, 2024, 4:00pm MST
Employment Status: Full-time, permanent
Compensation: $46,364 - $65,152 per annum
Additional Information: This full-time position has the expectation to work flexible shifts, as our contact centre is open 24 hours, Monday-Sunday, including rotational shifts of days, evenings, weekends, and holidays.
This position is fully remote, however, applicants must reside within Alberta.
Start date for this position will be October 17 or 18, 2024.
As we welcome newcomers to Canada to Servus Credit Union, the need to support our diverse membership grows. We are currently looking for Ukrainian speaking Member Contact Centre Advisors in our Member Contact Centre.
Servus Credit Union is Alberta’s largest member-owned credit union, known for building strong, resilient communities by helping our members feel good about their money. One of Canada’s Best Managed Companies for 20 consecutive years and ranked as one of the top banks in Canada on Forbes World’s Best Banks list for two years in a row, we are a team of smart, gutsy, and driven individuals.
Reporting to the Contact Centre Team Leads, you will play a crucial role in driving sales and providing exceptional personalized service to our valued members. You will connect online or by phone to identify and pursue sales opportunities, resolve issues, process transactions, and offer sound financial advice.

More specifically, the scope of your responsibilities will include, but are not limited to:

• Answering member inquires and provide exceptional member service via inbound calls, emails, chat, SMS, video calls.
• Demonstrating excellent sales techniques, strong negotiation skills, and the ability to close deals, along with a professional telephone manner and strong multi-tasking abilities.
• Providing consistently fantastic member experience by adhering to standards and guild lines.
• Consistently being proactive in identifying and pursuing sales opportunities to match members with the right products and solutions that enhance their financial fitness.
• Assisting members regarding technical inquiries or requests related to their online and mobile banking needs (e.g., setting passwords, updating member database, security-related tasks, etc.).
• Participating in individual, Contact Centre, and corporate campaigns while adhering to call quality standards

REQUIREMENTS

To qualify, you will need at least 2 years of successful sales experience with measured targets, preferably in customer service or retail banking, and a high school diploma.

Although not required, the following education/certificates are valuable assets:

• Call centre experience
• Post-secondary education in Finance (or related studies)

Moreover, we are highly motivated in hiring candidates with flexible schedules, as the position requires day, evening, and weekend shift commitments.
Most importantly, we’re looking for candidates whose personal values align with our cooperative values. These values are evident in everything we do everyday. We’re not afraid to be different from our competitors and in fact we embrace these differences. We celebrate our credit union culture and history, and we pride ourselves on our strong commitment to our member-owners and to the communities we serve.

• Answering member inquires and provide exceptional member service via inbound calls, emails, chat, SMS, video calls.
• Demonstrating excellent sales techniques, strong negotiation skills, and the ability to close deals, along with a professional telephone manner and strong multi-tasking abilities.
• Providing consistently fantastic member experience by adhering to standards and guild lines.
• Consistently being proactive in identifying and pursuing sales opportunities to match members with the right products and solutions that enhance their financial fitness.
• Assisting members regarding technical inquiries or requests related to their online and mobile banking needs (e.g., setting passwords, updating member database, security-related tasks, etc.).
• Participating in individual, Contact Centre, and corporate campaigns while adhering to call quality standard