Member Hub Service Consultant

at  PPS Recruitment

JOB ADVERT SUMMARY

To represent the company’s brand and products to establish new business opportunities and generate leads. Nurture the customer relationship and analyses customer feedback, negotiate with customers and implement retention strategies.

EDUCATION:

• Grade 12
• RE5

EXPERIENCE:

• Must be bilingual in English (both written and verbal) and another South African language.
• Previous Outbound Sales, Retention or Collections Call Centre experience.
• Previous working experience call centre and back-office processing is a clear advantage.

KNOWLEDGE AND SKILLS:

• Knowledge of Financial institutions (advantageous).
• FAIS and FICA (advantageous).
• Computer Literacy.
• Proficient in MS Office (Word, Excel, and Outlook) and online telephony operation.

• Contacting prospective clients and existing members to setup appointments.
• Recording reasons and feedback for all leads and quotes generated.
• Achieving conversion ratios when speaking to clients (appointments to successfully generated business).
• Attending to telephonic sales enquiries.
• Gathering information about customer complaints.
• Achievement of monthly sales call targets.
• Negotiating with customers to renew contracts and retain business.
• Always building a positive and professional image of PPS when dealing with clients.
• Handling all client queries and/or complaints (telephonic /written) and resolving issues to completion in a timely manner.
• Responding to all enquiries in a professional and timely manner.
• Taking ownership of service level standards and ensuring they are consistently reached.
• Executing policies and procedures related to service delivery in Operations and between other areas.
• Escalating systems failures to the appropriate support team for the team to stay productive.