Mid-Senior Salesforce Administrator

at  Devengine

Mid-Senior Salesforce Administrator
Remote - Canada | Contract
Our client is a private equity investment sector leader that provides access to pre-IPO opportunities in high-profile companies. They are seeking a remote Salesforce Administrator who will be responsible for the day-to-day configuration, support, maintenance, and improvement of our client’s CRM platform. Reporting to Sales, this role partners with key business stakeholders to streamline and optimize processes using Salesforce. The Salesforce administrator will also ensure that the platform operates efficiently and is utilized to its full potential to meet the company’s needs.
It’s a full-time, long-term, fully remote contract opportunity. The successful candidate can be located anywhere in Latin America but must be available for team meetings and have a significant overlap with the PST time zone. They must also have good English communication skills (B2+ or higher) for this role.

QUALIFICATIONS AND SKILLS REQUIREMENTS

3+ years of experience as a Salesforce Administrator or in a similar role.
Experience with Salesforce Sales Cloud, Service Cloud, and other relevant modules.
Familiarity with the Salesforce security model and data architecture.
Strong understanding of Salesforce best practices, workflows, and business process automation.
Proficiency with tools such as Excel, Data Loader, and third-party Salesforce apps.

Salesforce Configuration and Customization:
Perform daily administration tasks such as user setup, profiles, roles, permissions, workflow rules, and security settings.
Customize and configure objects, fields, record types, page layouts, and validation rules.
Manage data imports and exports to ensure data integrity per established practices.
Create and update reports, dashboards, and workflows to track KPIs and other performance metrics.
User Support & Training:
Provide front-line support for end-users and resolve Salesforce-related issues.
Conduct regular training sessions to ensure effective use of Salesforce.
Create and maintain training materials and user guides.
Platform Maintenance & Optimization:
Monitor system performance, identify potential improvements, and ensure smooth operation.
Stay updated with Salesforce releases and leverage new features to optimize business processes.
Implement and maintain data quality practices, including data cleansing and deduplication.
Collaboration with Stakeholders:
Work with business leaders to understand requirements and provide appropriate Salesforce solutions.
Collaborate with Sales, Marketing, Operations, Technology, and other teams to develop and implement CRM strategies that drive business outcomes.
Support the EVP Sales & Marketing with business insights, administration, and other duties as required.
Data Management & Reporting:
Ensure data accuracy and integrity through regular audits and data cleansing.
Create complex reports and dashboards to monitor performance and provide insights to the business.
Process Automation:
Implement and maintain automation features such as workflow rules, process builder, flows, and approval processes to streamline operations.