Mortgage Support – Customer Service Representative

at  The Cooperative Bank

Location

Leek
Discipline:

Retail Banking
Job type:

Permanent
Contact name:

Angela Padovano
Contact email:

careers@co-operativebank.co.uk
Job ref:

028663
Published:

1 day ago

KEY ACCOUNTABILITIES:

• Protecting and enhancing customer and company interests by using active questioning and listening techniques to determine customers financial and personal circumstances.
• Identifying customer needs and responding to them, ensuring all relevant facts and information is gathered and protected, to ensure the most appropriate outcome for the customer.
• Handling each call in a professional manner and having the ability to show empathy and sympathy as required
• Negotiating affordable re-payment plans with customers in financial difficulty following income and expenditure analysis

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:

• Unwavering customer focus, with the ability to handle queries of a sensitive and challenging nature
• Evidence of ability to communicate information clearly, concisely and accurately
• Positive and enthusiastic approach
• Strong interpersonal skills and an excellent telephone manner
• Evidence of Good problem solving and analytical skills
• Proven ability and desire to work in a fast paced environment
• Computer literate with the ability to navigate confidently and quickly around multiple systems whilst speaking to customers over the telephone
  We can only consider candidates with the right to work in the UK and who can reliably commute to our Leek office.
  Our Bank is passionate and committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected

Please refer the Job description for details