Non-Clinical Clerical Supervisor-Emergency Department

at  Royal Victoria Regional Health Centre

Job Description:
Reporting into the Manager of the Emergency Department, the Non-Clinical Supervisor is a leadership role responsible for the daily management of the ED clerical team. This role is crucial in recruiting, retaining, and supporting clerical staff ensuring the accuracy of data entry through rigorous auditing of registration processes.
The ideal candidate is a self-motivated, well-organized individual who thrives in a dynamic environment and enjoys the challenges of supporting a diverse team., This role requires a strong ability to meet deadlines, actively listen, and value the input of others while developing processes to enhance workflows. The Non-Clinical Supervisor is also responsible for promoting workplace safety, providing consistent staff support, and addressing customer service and service recovery issues escalated by patients and families. Additional responsibilities include assisting the staffing clerk with scheduling and leading the development and oversight of orientation and performance evaluations.

• Ensure the safety and proper utilization of all assets (equipment).
• Foster a welcoming environment for healthcare team members and patients
• Develop and manage office protocols to optimize efficiency and daily operations.
• Maintaining flexibility in responding to urgent requests and changing priorities.
• Professionally interact with internal and external contacts
• Attend meetings and run meetings related to clerical activities in the ED
• Schedule and lead clerical operations meetings.
• Collaborate with clinical staff related to oversee Registration processes, ensuring data accuracy and high-quality standards.
• Support the department in maintaining a positive and safe work environment.