Operations Manager, Global Production

at  Southern Graphics Systems Canada Co

POSITION SUMMARY

The Operations Manager is a key part of the leadership team and is responsible for the successful management of Talent, Production, Procurement, Quality and EH&S. The Operations Manager will regularly collaborate with other key senior stakeholders to develop and execute on corporate strategy. The position will be responsible for managing budgets and ensuring the overall fiscal health and success of the site(s).

EDUCATIONAL & EXPERIENCE MINIMUM REQUIREMENTS

This position requires the following knowledge and skills:

• Bachelor’s degree and/or equivalent experience in the graphic arts or printing industry.
• 10+ years’ experience in prepress, printing, production or manufacturing management.
• 3-5+ years’ experience in management, operations and leadership role.
• Demonstrated success of financial management including P&L, forecasting and budgeting.
• A minimum of 5 years’ experience in EH&S and quality management. Lean/Six Sigma experience a plus.
• Must have strong knowledge of Microsoft Office Suite (i.e., Word, PowerPoint, Excel, etc.).

COMPETENCY REQUIREMENTS

• Analysis: Relating and comparing data from different sources, identifying issues, securing relevant information and identifying relationships.
• Attention to Detail: Accomplishing tasks through concern for all areas involved, no matter how small. Showing concern for all aspects of the job; accurately checking processes and tasks; maintaining watchfulness over a period of time.
• Builds Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
• Business Acumen: A great understanding of how the company and industry works and how to shift and build a business for the future. Demonstrates critical thinking and sound executive judgement which includes strategic thinking and challenging the status quo.
• Communication Skills: Presents issues, ideas, concepts, and information effectively and clearly through the spoken and written word; actively listens; maintains an open-minded and non-judgmental attitude; communicates comfortably with various audiences; responds effectively to questions.
• Critical Thinking: Defines and resolves a situation or problem by analyzing issues involved, weighing options, and evaluating alternatives; maintains objective attitude; approaches situations and problems systematically; uses observation, experience, reflection, and/or reasoning to drive business forward.
• Customer Focus: Proactively developing client relationships by making efforts to listen and understand the client. Anticipating and providing solutions to client needs; giving high priority to client satisfaction.
• Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
• Independence: Ability to work alone without immediate supervision, or other source of direction, for extended periods of time. Capable of self-directed work.
• Leadership: Provide leadership by managing change, solving problems and making decisions as well as managing politics and influencing staff and external customers.
• Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
• Problem Solving: Gathering information and actively identifying the cause of problems in equipment or work processes in a timely manner. From that identification, recommending and/or implementing the course of action to remedy the situation. Identifies “root cause” of problem.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following physical requirements are commonly performed in this job. There are times, on occasion, when the employee may be asked or expected to perform duties with physical requirements that are different from those listed here. It is the employee’s duty to notify the management of any physical limitations or inability to perform a certain task.

• Regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• Frequently required to stand; walk and reach with hands and arms.
• Occasionally lift and/or move up to 35 pounds.
• Vision, color vision and ability to adjust focus.

TRAVEL REQUIREMENTS

Travel is required on a quarterly basis when necessary.

EXPERIENCE

Required

• 10 year(s): Years of experience in prepress, printing, production or manufacturing management.
• 3 - 5 years: Years of experience in management, operations and leadership role.
• Demonstrated success of financial management including P&L, forecasting and budgeting.
• 5 year(s): Minimum years of experience in EH&S and quality management. Lean/Six Sigma experience a plus.
• Must have strong knowledge of Microsoft Office Suite (i.e., Word, PowerPoint, Excel, etc.).

Preferred

• Bachelor’s degree and/or equivalent experience in the graphic arts or printing industry.

EDUCATION

Preferred

• Bachelors or better

ESSENTIAL RESPONSIBILITIES, ACCOUNTABILITIES & RESULTS

Operations Leadership

• Responsible for the successful day-to-day operations on the Solventum account and development and execution of business strategy.
• Provide direct supervision to global management to ensure the effective and successful management of all departments.
• Responsible for monthly business KPI’s including billing, quality, safety, etc., and meeting or exceeding operations budget expectations.
• In collaboration with senior management, forecast and manage capital and operational budgets for site(s). Ensure the fiscal health of facility by making sound, strategic and responsible business decisions. Support cost savings and opportunity initiatives.
• Proven ability to lead and guide others through high performance and participative management.
• Ability to set priorities and delegate as needed based on customer and organizational needs.
• Oversee continued staff communications through regular facility and department meetings.

Customer Focus

• Collaborate with Sales to assist with client management. Serve as point of contact for customer issues and provide technical expertise.
• Communicate customer issues and devise ways of improving the customer experience, including resolving problems and complaints.
• Work with all cross functional teams to enhance quality of service to Customers with special focus on-time delivery and product quality.

Workforce Management

• Provide leadership and coaching to direct reports and conduct regular performance development meetings to help foster a high performing and inspiring management team.
• Foster a culture of trust and alignment with the sgsco’s core values. Promote a culture that encourages continuous improvement, top performance, and high morale.
• Work closely with Human Resources on workforce planning and budgeting, policy development, legal compliance and performance development. Assist with the execution of all corporate Human Resources initiatives.
• Ability to manage a large group of people working varied shifts across multiple departments.

Miscellaneous

• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations.
• Capable of presenting a broad range of company information/products to internal and external audiences.
• Partner with other key stakeholders including Operations Managers, Accounting, Quality, and EH&S on the development and execution of special projects and corporate initiatives.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following physical requirements are commonly performed in this job. There are times, on occasion, when the employee may be asked or expected to perform duties with physical requirements that are different from those listed here. It is the employee’s duty to notify the management of any physical limitations or inability to perform a certain task.

• Regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• Frequently required to stand; walk and reach with hands and arms.
• Occasionally lift and/or move up to 35 pounds.
• Vision, color vision and ability to adjust focus