Part Time Customer Care Agent

at  Shaping New Tomorrow

DO YOU WANT TO BECOME PART OF AN INNOVATIVE FASHION COMPANY? OVER THE PAST YEARS, SHAPING NEW TOMORROW HAS GONE FROM BEING AN AMBITIOUS START-UP WITH ONLY TEN EMPLOYEES TO A FAST-GROWING SCALE-UP COMPANY WITH MORE THAN 230 SHAPERS! TOGETHER, WE ARE PART OF AN INFORMAL AND UNIQUE EMPLOYEE CULTURE - WE CALL IT THE SHAPER COMMUNITY.

Do you have excellent Danish and English skills? Maybe even topped with some German skills as well? And do you have the desire to work with world-class Customer Service?
Would you like to become a ‘Shaper’ and be a part of a high-performance team of skilled Customer Care Agents? Then this job position is for you. We are looking for part time employees to join our team as we are busy handling inquiries from Customers.

SHAPING THE CUSTOMER EXPERIENCE OF TOMORROW

As one of our new colleagues in Customer Care, you will become a part of a passionate team handling customer service inquiries from around the world. As you will be an ambassador for SHAPING NEW TOMORROW, we expect you to be positive and focused on giving our customers an extraordinary customer experience. You will experience compassion and willingness to go the extra mile for both customers and colleagues within the team. The job is fast-paced and holds great responsibility.

Your main tasks will include:

• Providing customer service via e-mail, phone, and chat
• Community management on Facebook and Instagram
• Handling of reviews on Trustpilot, Trustedshops, Google, and Facebook

The position will be a minimum of 4 hours per week - but as we will be entering the busiest time of the year from November to January, you can expect more hours as we need all hands on deck.
If you want to know more about our Customer Care department, you can read more about us here.

APPLICATION AND DEADLINE: 31/08/2024

Does this job description sound like you? Then do not hesitate to submit your application and CV.
Due to summer vacation in July, we will review and get back to you on your application during August - do not expect an answer before that, but have no fear, we will get back to you as soon as possible.
If you have any questions about the job, you are welcome to contact our Customer Care
Manager Josefine Bregnhøj at jbr@shapingnewtomorrow.com or reach out to us through the chat on the Career Page.
You can read more about SHAPING NEW TOMORROW here.

• Providing customer service via e-mail, phone, and chat
• Community management on Facebook and Instagram
• Handling of reviews on Trustpilot, Trustedshops, Google, and Faceboo