Payments Officer

at  Multitude

Multitude is a listed European FinTech company, offering digital lending and online banking services to consumers, small and medium-sized businesses, and other FinTechs. The services are provided through three independent business units, which are served by our internal Banking-as-a-Service Growth Platform. Multitude’s business units are consumer banking (Ferratum), business banking (CapitalBox) and wholesale banking (Multitude Bank).
Multitude Group employs over 700 people in 25 countries and offers services in 16 countries, achieving a combined turnover of 212 million euros in 2022. Multitude was founded in Finland in 2005 and is listed on the Prime Standard segment of the Frankfurt Stock Exchange under the symbol ‘FRU’.
Our operations department at Multitude Bank is actively seeking a talented and dedicated Payments Officer to join our dynamic team in Malta. As a payments officer you will be responsible for delivering a top-quality service according to the set procedures, performing day-to-day operations on the respective platforms. To support queries from respective teams with Ferratum, and responsible for immediately flagging and reporting issues.

• Processing transactions efficiently and accurately while maintaining high standards;
• Responding to all internal queries relating to incoming or outcoming transactions;
• Assisting in queries from Customer Support, Collections and Bank Reconciliations team, whilst ensuring all SLAs are met;
• Immediate investigation (and escalation if necessary) of payment issues, including contacting the respective Banks / PSPs, raising and following up on internal JIRA tickets, as applicable;
• Sharing best practices and knowledge and experience with other team members;
• Taking on feedback from direct superior to minimise human errors;
• Supporting the implementation of new payment platforms and monitoring processes required to support developments in the new service initiatives;
• Assisting Seniors/ Team Leaders in achieving effective processes that meet business and customer need;
• Active approach towards company organised or external training;
• Adhering to all bank policies and procedures, corporate security policies, regulatory guidance, industry service standards and code of conduct;
• Perform other duties that may be assigned from time to time including supporting the Management regarding ad hoc/ day-to-day requests that might crop up in the Payments Department;