People Operations Assistant (staffing) - Co-op Live

at  Oak View Group United Kingdom Coop Live Rhubarb Hospitality

Oak View Group:
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
More information at OakViewGroup.com and follow OVG on Facebook, Instagram, Twitter, and LinkedIn
About the Venue:
We’re on a mission to create the best live music experience in the UK.
Co-op Live will offer a warm Manchester welcome to over 23,000 fans and amazing artists. With innovative smart ‘bowl’ design, cutting edge visual and acoustic technology, plus 32 amazing bars and restaurants and 12 premium lounges and clubs, we’re creating a unique space for the people of Manchester and beyond. World class, planet friendly and all in the heart of our local vibrant community.
For more information - Co-op Live
Role Purpose:
As we open our doors, we’re excited to announce we are looking for a team of People Operation Assistants to assist with the staff check in / check out process for the crew members and event day teams.
Each event day at Co-op Live we will offer a warm, friendly welcome, check in and issue accreditation to over 500 crew members, in a extremely fast paced environment.
This role offers lots of variety, assisting with the check in process, issuing accredition and uniform and supporting crew clocking in using relevant time and attendance system. At the end of the event, People Operation Assistants will help with the collection of uniform, checking out of crew and thanking crew for an awesome shift.

Responsibilities:

• Provide a warm welcoming atmosphere to all our crew
• Go above and beyond our customer expectations and ensure that all our crew have the best experience working at Co-op Live
• Assist the people team within the check in and out area
• Assist with the co-ordination of the staffing operation and any queue management
• Direct, motivate, encourage, and inspire staff to deliver the highest results
• Deal with crew requests and queries
• Show compassion and support the team
• Use the time and attendance system to set up vein scanning or facial recognition for crew members
• Distribute and potentially transport uniforms
• Monitor presentation of crew members, ensuring they are wearing the correct uniform
• Stock take of uniforms and preparation of dirty uniforms for laundry collection
• Direct/take crew members to their area of work within the Arena
• Support Level Managers and Event Supervisors with updates on staff arrival or cancellations for their areas
• Comply and complete any company paperwork as and when requested
• Assist in always keeping the staffing area clean and tidy
• Knowledge and understanding of safety standards and evacuation procedures and ensure implementation
• Deliver amazing experiences that are long lasting in the memory for our crew, enhancing on Co-op Live being an employer of choice

This is a casual role offering three shifts during an event day (8am - 4pm or 12pm - 8pm or 4pm - 1am) - event days can be any day of the week.
Hourly Rate: Real Living Wage - Minimum £12.50 per hour + holiday pay on top
Start Date: April / May 2024
Knowledge, Skills and Experience:

• Provide a warm welcoming atmosphere to all our crew
• Go above and beyond our customer expectations and ensure that all our crew have the best experience working at Co-op Live
• Assist the people team within the check in and out area
• Assist with the co-ordination of the staffing operation and any queue management
• Direct, motivate, encourage, and inspire staff to deliver the highest results
• Deal with crew requests and queries
• Show compassion and support the team
• Use the time and attendance system to set up vein scanning or facial recognition for crew members
• Distribute and potentially transport uniforms
• Monitor presentation of crew members, ensuring they are wearing the correct uniform
• Stock take of uniforms and preparation of dirty uniforms for laundry collection
• Direct/take crew members to their area of work within the Arena
• Support Level Managers and Event Supervisors with updates on staff arrival or cancellations for their areas
• Comply and complete any company paperwork as and when requested
• Assist in always keeping the staffing area clean and tidy
• Knowledge and understanding of safety standards and evacuation procedures and ensure implementation
• Deliver amazing experiences that are long lasting in the memory for our crew, enhancing on Co-op Live being an employer of choic