People Solutions Consultant - Performance & Development Solutions

at  Fonterra

GENERAL INFORMATION

Date Published
17-Sep-2024
Advertising Ends
01-Oct-2024
Country
New Zealand
Location
Auckland, Hamilton & North Waikato
Role Type
HR
Work Type
Permanent
ID#
10001

ABOUT US| KO WAI MĀTOU

We’re on the cusp of something special - something transformational regarding service delivery for Fonterra employees and the careers of those who are part of our People and Culture journey. We’ve applied fresh thinking, cutting-edge tech, and an unwavering customer service philosophy embracing innovation to unlock People and Culture solutions for our global employees while unlocking impressive career opportunities in the process. We’re proud and excited to be changing the game when it comes to people-centric solutions.

ABOUT THE OPPORTUNITY | TE WHIWHINGA MAHI

We have an exciting opportunity for a People Solutions Consultant to join our Performance & Development Solutions (ER) workstream, which is one of the four workstreams within our People Solutions Team.
By joining our People Solutions Team, you’ll be at the forefront of redefining HR operations and shaping the future of the P&C community. Your ambition and innovative mindset will be key as you leverage cutting-edge technology and cross-skilling opportunities to drive efficiency and independence.
This is a fantastic opportunity where you collaborate with diverse professionals as you leverage your ER and investigations expertise to provide support to our people whether this be via the phone, online or in person. As we look to build maturity in our model, we are looking for the inner ‘coach’ in you to shine as you have indirect leadership of junior team members as well as supporting our people leaders.

Key responsibilities include:

• Provide high-quality advice and support across the employee lifecycle
• Support with informal coaching and development of the team to ensure quick and confident execution of advice
• Continuously improve systems and processes to improve the customer experience
• Lead deployment and implementation of process, project and policy changes
• Advocate, educate and lead our P&C Operating Model, working in partnership across our Operating Model to create a high impact P&C function and service

To note, this role will require ad-hoc domestic travel when required however we anticipate this to only be 1 – 2 times per month.

ABOUT YOU | KO WAI KOE

Ideally with previous experience within a shared service environment, you will have a practical experience within ER and have comfortability in navigating complex ER processes. Experience in leading investigations into complex issues and/or sensitive allegations will be essential as you provide fundamental support to key internal stakeholders.
With a consultative approach, you will leverage your strong advisory experience gained within HR operations or related roles as you thrive in an informal coaching and mentoring capacity with our junior team members.
If you are looking for a progressive career within People & Culture this is a wonderful opportunity to build a solid foundation within an industry leader.

ARE YOU EXCITED ABOUT THIS OPPORTUNITY BUT MAY ONLY MEET SOME REQUIREMENTS?

At Fonterra, we are committed to building a diverse workplace and, therefore, open to looking at applicants with excellent transferable skills. If that’s you, we encourage you to apply as you may be the right candidate for this role or one of our other opportunities.
Or join our Talent Community to be notified about new and relevant job opportunities.

• Provide high-quality advice and support across the employee lifecycle
• Support with informal coaching and development of the team to ensure quick and confident execution of advice
• Continuously improve systems and processes to improve the customer experience
• Lead deployment and implementation of process, project and policy changes
• Advocate, educate and lead our P&C Operating Model, working in partnership across our Operating Model to create a high impact P&C function and servic