Personal Care Specialist- 12 month contract
at Cencora
Ontario, Ontario, Canada -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 30 Jan, 2025 | Not Specified | 31 Oct, 2024 | N/A | Management Skills,Writing,Salesforce.Com,Pharmaceutical Industry,Customer Service Skills,Managed Care,Phone Etiquette,Project Management Skills,Clinical Support,Computer Skills,Microsoft Office,French | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Requirements:
- Bilingualism (English/French) is an asset (requirement for province of Quebec)
- Experience in a customer service setting
Assets:
- Post-secondary education certificate, diploma, or degree an asset
- Experience in public or private third party reimbursement arena, call center setting or pharmaceutical industry in sales, managed care, clinical support, or related experience an asset
- Experience in a Customer Service setting
- Comprehension of medical information
- Knowledge of public, private and federal reimbursement an asset
- Previous work using a CRM system an asset
- Project management skills
- Knowledge of SalesForce.com an asset
- Previous work in health insurance experience an asset
- Previous work in pharmacy an asset
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- Exceptional customer service skills and phone etiquette
- Detail and result oriented
- Strong analytical and organizational skills
- Excellent time management skills & sense of urgency
- Ability to collaborate effectively with program associates
- Ability to work autonomously in a remote setting
- Ability to manage multiple tasks and priorities at once
- Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces.
- Strong computer skills and knowledge of Microsoft Office
- Ability to adapt to change and ambiguity
- Adhere to Performance Standards and Procedures required by the program
The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.
EQUAL EMPLOYMENT OPPORTUNITY
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Responsibilities:
- Key point of contact for patients
- Contact patients to gather information and educate patients on program services
- Be a reimbursement expert in his/her assigned caseload territory
- Educates the patient on program services, including but not limited to injection training, pharmacy options, and reimbursement support
- Ensure coordination of patient services in a timely manner resulting in a rapid and continuous access to therapy
- Works collaboratively with other team members in various roles to coordinate the patient journey and ensure patient onboarding
- Manage all aspects of coverage to maximize and maintain prescription drug coverage
- Regularly interacts with insurance companies, pharmacies, and other healthcare professionals to provide optimal reimbursement support
- Coordination of prescriptions (initial and renewal)
- Adverse Event reporting
- Ad hoc duties as assigned
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Hospital/Health Care
Pharma / Biotech / Healthcare / Medical / R&D
Health Care
Diploma
Post-secondary education certificate diploma or degree an asset
Proficient
1
Ontario, Canada