Platform and Process Analyst

at  GardaWorld

GardaWorld is establishing a new People Operations team in Canada, within our Human Resources team. In this context, we are looking for a highly qualified and experienced Platform and Process Analyst, reporting to the new National Director, People Operations. Your primary responsibility will be to oversee the effective use and optimization of our SAP SuccessFactors Recruiting and SuccessFactors Onboarding platforms. You will also be responsible for liaising with suppliers and internal customers, resolving technical issues, implementing processes, maintaining documentation, as well as improving processes related to the recruitment and onboarding functions within the organization. Your role will also include carrying out regular audits to ensure the quality of platform functionality and processes. The ideal candidate will have a thorough understanding of the recruitment and onboarding processes for new employees.

Responsibilities

• Effectively manage the SAP SuccessFactors Recruiting and SuccessFactors Onboarding platforms, ensuring their optimal use within the organization.
• Serve as the primary point of contact for all issues related to the recruiting and onboarding platforms, handling requests, resolving technical issues and coordinating with vendors and internal teams to ensure quality service.
• Work closely with stakeholders, including recruiter team members, hiring managers and human resources, to understand their needs and translate these needs into platform requirements and functionality enhancements.
• Analyze and evaluate existing recruitment and onboarding processes, identify gaps and opportunities for improvement, and develop strategies to optimize and streamline these processes.
• Carry out regular audits and quality controls to ensure data integrity, compliance with company policies and legal and regulatory requirements.
• Keep abreast of the latest trends, best practices and technological developments in recruitment and onboarding, and actively propose innovative solutions to improve existing platforms.
• Create measurement reports and monitor key performance indicators (KPIs) related to hiring and new employee satisfaction. Analyze data to recommend corrections to National Director.
• Develop and maintain system documentation, user guides and training materials to ensure consistent use of platforms and clear understanding of related processes.
• When required, lead the implementation of new functionality, modules and enhancements within the SAP SuccessFactors platforms, working closely with technical teams and vendors.

Competence profile

• Ability to propose solutions and take a constructive approach to challenges, finding ways to improve processes and achieve set objectives.
• Rigorous in the execution of tasks, while understanding the importance of striking a balance between the quest for perfection and the reality of operational constraints.
• Ability to work in an ambiguous environment and adapt to change, motivated by the opportunity to actively contribute to building a strong and successful management team.
• Autonomy and ability to take initiative and finding creative solutions to problems encountered.
• Strong analytical, planning and prioritization skills, enabling effective management of tasks, projects and deadlines.
• Excellent communication skills, with the ability to collaborate effectively with team members, internal and external stakeholders, and clearly convey necessary information and direction. The ideal candidate will be able to influence partners while maintaining the highest degree of professionalism.

Requirements

• Bachelor’s degree in human resources, information technology or related field. An equivalent combination of education and relevant experience will also be considered.
• Proven experience in managing and optimizing recruiting and onboarding platforms: SAP SuccessFactors Recruiting and SuccessFactors Onboarding, or similar systems.
• Solid understanding of recruitment and onboarding processes and best practices.
• Advanced skills in technical problem solving and coordination with suppliers and technical support teams.
• Ability to analyze existing processes, identify gaps and opportunities for improvement, and develop strategies to optimize recruitment and integration processes.
• Ability to adapt to a dynamic and fast-changing environment, as well as to learn quickly and adapt to new technologies and tools.
• Excellent communication and interpersonal skills to collaborate with stakeholders at all levels of the organization.
• Fluency in English is required, and fluency in French is an asset. Quebec-based candidates must be bilingual in French and English.

• Effectively manage the SAP SuccessFactors Recruiting and SuccessFactors Onboarding platforms, ensuring their optimal use within the organization.
• Serve as the primary point of contact for all issues related to the recruiting and onboarding platforms, handling requests, resolving technical issues and coordinating with vendors and internal teams to ensure quality service.
• Work closely with stakeholders, including recruiter team members, hiring managers and human resources, to understand their needs and translate these needs into platform requirements and functionality enhancements.
• Analyze and evaluate existing recruitment and onboarding processes, identify gaps and opportunities for improvement, and develop strategies to optimize and streamline these processes.
• Carry out regular audits and quality controls to ensure data integrity, compliance with company policies and legal and regulatory requirements.
• Keep abreast of the latest trends, best practices and technological developments in recruitment and onboarding, and actively propose innovative solutions to improve existing platforms.
• Create measurement reports and monitor key performance indicators (KPIs) related to hiring and new employee satisfaction. Analyze data to recommend corrections to National Director.
• Develop and maintain system documentation, user guides and training materials to ensure consistent use of platforms and clear understanding of related processes.
• When required, lead the implementation of new functionality, modules and enhancements within the SAP SuccessFactors platforms, working closely with technical teams and vendors