Private Cloud Operations Specialist

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

EXPERIENCE

• University degree in Accounting, Finance, Business Administration, Industrial Engineering, Economics, or related fields.
• 2 + years of experience in Finance, Accounting, Controlling or Related Departments.
• Knowledge of SAP support modules and CRM are an advantage.
• Ability to work with globally distributed cross-functional teams.
• Proven track record of execution capabilities for complex topics.
  What you can expect is professional onboarding, exciting career progression, a diverse work environment providing growth opportunities, learning & development possibilities, and an international business network for you to leverage. Interesting non-work related activities (volunteering, charity, sport events,..)
  This role is based at the ultra-modern Metronom office building directly above the Nove Butovice metro station. The location encompasses SAP’s vision for the perfect work-life balance by featuring uniquely decorated relaxation rooms, parents’ and kids’ room.

ABOUT THE ROLE:

Your role will be pivotal in supporting Customer Success Teams in the tracking of cloud fund consumption and the generation of balance statements for Private Cloud Deals, predominantly situated in the MEE region. Your daily tasks will involve close collaboration with the sales team, handling change requests pertaining to infrastructure, software/licenses, Cloud Application Services, and other supplementary services. Towards the end of the month, you will gather the requested changes to the fund and perform different checks and analysis to manually create Balance Statements. You may contribute not only by supporting our day-to-day operations but also in optimizing client satisfaction and maximizing efficiency within our processes.

WHAT YOU´LL DO:

• Prepare contract documents to start changes in consumption of infrastructure, software licenses, and services as required by the customer.
• Prepare monthly Balance Statements and manage Fund balances.
• Reviewing incoming inquiries and perform calculations checking against contractual documents and consumption records.
• Be dedicated point of contact for internal customers for consumption related topics.
• Proactively interacts with other SAP support functions (O2I/ Sales/IT-Support/Commercial, Provisioning, Revenue Recognition).
• Use own initiative to improve processes and drive efficiency in the team.
• Actively contribute to complex cases resolution.