Process & Procedure Specialist, Telia Enterprice

at  Telia Company

Will you support our frontline channels in delivering and maintaining processes and procedures for products, tasks, and tools? We are looking for our new Process and Procedure Specialist for a maternity leave cover.

You will have a great influence in our digital transformation activities, and results within performance and quality. You will be the one to help removing pain points and making every day simpler for our colleagues. You will be working towards simplifying tasks, create a full landscape of processes, with anchored ownership and an ambassador in ensuring continued improvements.

• Develop processes for business units
• Collaborate with IT and digital units, providing documentation of business processes
• Responsible for the structure and utilization of processes
• Create and maintain simple and structured SOP descriptions
• Ensure quality of work within well described and simple processes and procedures, to reduce the number of errors, and assist colleagues to perform complex tasks quickly and effectively
• Define KPIs to measure performance in processes (not setting targets)

• Documenting RPA solutions in business processesFacilitate workshops to improve processes and remove barriers