Processing Specialist

at  Emirates NBD

COMPANY INTRODUCTION

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.
At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.
We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

EDUCATION

• Graduate

EXPERIENCES

• A seasoned professional with over 8-10 years of rich and diversified experience in the area of operations, data managements and systems.
• High level of knowledge of the credit policy, banking operations and product programs.
• Highly achievement-oriented and accustomed to work with short time schedules.

KNOWLEDGE & SKILLS

• Good in MS Excel and PowerPoint presentations.
• Good experience in back office/processing managements.
• Strong operation management experience
• Good credit and operational skills.
• High level of computer knowledge & skills, analytical, communication and leadership abilities: Proactive, Positive, Aggressive, Service oriented & Customer Focused.

JOB PURPOSE

The Processing Specialist will ensure that Emirates NBD Retail Sales Department, Retail Banking Sales (RBS) is [a] complying with relevant Consumer Protection Regulations, and [b] pursuing practices that ensure sustainability of optimum sales performance and bank code of conduct. The Unit will strive for proactively identifying and mitigating operational risks and fraud in areas of process design, internal control effectiveness, digital sourcing integration, performance delivery and other relevant areas through a culture of continuous inspection of our processes, systems, and new business initiatives.
As a Processing Specialist, you will be responsible in performing field visits to perform the checks, prepare monthly MIS and coordinate with all RBS Units to have better control. He will be responsible for managing the verifications for the customers from Ministry of Defense and Ministry of Interior.

RESPONSIBILITIES

• Performance and delivery of targets.
• Quick resolution of pending cases.
• Quality of business sourced.
• Deliver of MIS agreed frequency.
• Finding of fraudulent documents.
• TAT and quick delivery of service.
• ComplianceDevelop lean process.