Product Manager - Customer Self Service Portal

at  SAP

WE HELP THE WORLD RUN BETTER

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!

WHAT YOU BRING

We’re seeking a candidate with a strong background in software requirements management or SAP consulting. The ideal candidate will bring a blend of technical acumen, gained either through academic study in IT or demonstrable experience as an IT expert.
In addition to these technical competencies, the candidate should possess essential soft skills, including strong analytical abilities, exceptional communication and presentation capabilities, and a knack for requirements management and technical design. The candidate will also have the ability to build consensus among diverse stakeholders and drive project completion, underpinned by solid project management skills.

WHAT YOU`LL DO

Enterprise Cloud Services (ECS) is experiencing rapid growth and is seeking a dynamic and experienced Product Manager to manage the roadmap and development of our customer self-service portal. This position offers a unique opportunity to influence the direction of our company’s cloud strategy. If you are a strategic thinker with a passion for cloud technology, we would love to hear from you.

THE ROLE

In this role, you will be responsible for managing and enhancing the strategic value of the SAP Private Cloud’s self-service portal. This involves making sure that the portal aligns with existing and future business initiatives and adapts to new technological trends. You will be expected to convert customer needs and requests from service and portfolio owners into detailed User Stories.
Part of your responsibility will involve creating a Business Product Roadmap and securing buy-in from stakeholders. You will prioritize usability, end-to-end integration, efficiency, and quality in all developments. Your role will encompass end-to-end design, in coordination with other stakeholders, to ensure quality, go-live, and implementation of Portal release Increments. You will set priorities for issues, user stories, and product increments. As the main point of contact for IT Product Owners and UX designers, you will play a crucial role in the successful execution of these responsibilities.