Product Quality Manager (all genders)

at  Zalando

THE ROLE & THE TEAM

Zalando’s Product Quality and Safety department is looking for a Product Quality Manager to help us become the Starting Point for Fashion while creating an experience of trust for our customers and ensuring products offered on our website are high quality and meet our Zalando quality standards.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• You will be part of a high performing team of experts, required to work with vigor, agility and critical, analytical, open mind while excelling in handling product quality matters.
• You’ll liaise with a wide range of internal & external stakeholders while responsible for executing established quality processes.
• You’ll maintain standard operating procedure documentation while ensuring new designed and implemented processes are clearly documented to ensure only quality products are offered on Zalando website.
• You’ll analyze Zalando quality data to find improvement areas within the assortment and design and implement new product quality assurance processes to ensure only quality products are entering the Zalando network.
• You’ll define, interpret and actively track KPIs and your process performance while proactively addressing any non-conformities to Zalando quality standards and implementing improvements.
• You’ll support the continuous improvement quality initiatives for your area of responsibility to ensure a robust standard process.