Program Standards and Quality Assurance Manager

at  Compass Group

SALARY: [[CUST_POSTINGPAYRANGE]]

Other Forms of Compensation: [[otherFormsComp]]
Pay Grade: [[payGrade_obj]]
Compass One Healthcare is a premier healthcare company with 46,000 engaged team members who are focused on delivering quality, value, and exceptional patient experience through specialized services and protocols in more than 1,650 hospital and health system locations in 48 states. Through a combined three-quarters of a century of healthcare experience, Compass One offers seven customer-focused core services: Food and Nutrition, Environmental, Patient Transportation, Laundry & Linen, Healthcare Technology Solutions (Clinical Engineering), Facilities Management, and Ambulatory Services. Compass One is committed to the growth and development of its associates, and its unique Positive ImpressionsTM program features a team of 100-plus Patient Experience Managers dedicated to driving a better experience in each of our hospitals. Also, Compass One’s exclusive partnership with Press Ganey leverages rich analytics to better understand how to improve experiences for patients, family, customers, caregivers, and the community.

DUTIES:

• Review, update, and implement Operating Standard Procedures for Patient Dining Programs
• Participate in menu development and conduct nutrient analysis
• Coordinate and carry out annual patient/resident satisfaction surveys
• Monitor and summarize Quality Monitoring Program data
• Plan for and support patient dining mobilizations.
• Train associates on program standards – initial and reoccurring based on unit needs.
• Responsible for reviewing and keeping Compass One Healthcare Nutrition Standards accurate.
• Evaluate and propose Compass One standard front of house equipment and program smallwares.
• Conduct Compass One contingency manual updates (yearly).
• Monitor and report on audit results for the region.
• Build relationships with hospital clinical registered dietitian representatives.
• Regularly review projects with managers to ensure tasks are performed properly and quality of work is maintained at expected levels.

THINK YOU HAVE WHAT IT TAKES TO BE THE PROGRAM STANDARDS AND QUALITY ASSURANCE MANAGER? WE’RE COMMITTED TO HIRING THE BEST TALENT FOR THE ROLE. HERE’S HOW WE’LL KNOW YOU’LL BE SUCCESSFUL IN THE ROLE.

• Current active status as a Registered Dietitian (membership with the College of Dietitians of Ontario)
• Ability to travel to units (2-3 days per week onsite/in-units – majority in Ontario, annual travel to Newfoundland). Must have a valid Driver’s License, driving record in good standing, and a vehicle (this position will require travel between sites). Mileage is reimbursed. Continuous overnight stays in hotels (i.e., 3-5 days at a time).
• Strong desire and ability to work independently and manage multiple priorities with minimal supervision, including excellent follow–through skills.
• Outstanding client relationship management skills and a passion for excellence in service delivery
• Management and leadership experience in healthcare food services/dietary settings
• Experience in identifying opportunities for continuous improvement; process drive and ability to move forward with improvements.
• Current with the latest innovative trends in patient food delivery models
• Experience working in a fast paced environment, and the ability to provide guidelines and execution of cleaning standards.
• Strong writing, presentations and verbal communication skills.
• Strong computer skills with knowledge of Windows application, including Word, Excel and PowerPoint.
• Set an example for associates to follow by incorporating safe work practices in all aspects of their activities and abiding by the Clients & Company’s safety policies and procedures.
• Carry out responsibilities in accordance with the organization’s policies, procedures and applicable laws.
• Advanced Food Safety Training (AFST)

QUALIFIED CANDIDATES MUST BE ABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THIS POSITION SATISFACTORILY WITH OR WITHOUT A REASONABLE ACCOMMODATION. DISCLAIMER: THIS JOB POST IS NOT NECESSARILY AN EXHAUSTIVE LIST OF ALL ESSENTIAL RESPONSIBILITIES, SKILLS, TASKS, OR REQUIREMENTS ASSOCIATED WITH THIS POSITION. WHILE THIS IS INTENDED TO BE AN ACCURATE REFLECTION OF THE POSITION POSTED, THE COMPANY RESERVES THE RIGHT TO MODIFY OR CHANGE THE ESSENTIAL FUNCTIONS OF THE JOB BASED ON BUSINESS NECESSITY. WE WILL CONSIDER FOR EMPLOYMENT ALL QUALIFIED APPLICANTS, INCLUDING THOSE WITH A CRIMINAL HISTORY (INCLUDING RELEVANT DRIVING HISTORY), IN A MANNER CONSISTENT WITH ALL APPLICABLE FEDERAL, STATE, AND LOCAL LAWS, INCLUDING THE CITY OF LOS ANGELES’ FAIR CHANCE INITIATIVE FOR HIRING ORDINANCE, THE SAN FRANCISCO FAIR CHANCE ORDINANCE, AND THE NEW YORK FAIR CHANCE ACT.

Compass One maintains a drug-free workplace.
Applications are accepted on an ongoing basis.

Associates at Compass One are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Req ID: 1357240
[[filter11]]