Quality Manager - Clinical Laboratory and Diagnostic Services

at  Centre for Addiction and Mental Health

Job Description
The CAMH Clinical Laboratory and Diagnostic Services is recruiting a full-time, permanent Quality Manager. Reporting to the Laboratory Director and working closely with Clinical Laboratory Leadership and other laboratory staff, the candidate’s primary duties and responsibilities will focus on managing the overall Quality Management System (QMS) for Clinical Laboratory, Point of Care Testing (POCT) and Laboratory Information System (LIS). In this capacity the Quality manager will: conduct quality audits and risk assessments in accordance with regulatory requirements; manage documentation control and record-keeping processes; develop personnel training, education and competency programs; monitor and analyze quality metrics, non-conformance events and customer satisfaction surveys; establish and develop inter-professional collaboration with quality, risk, legal and clinical departments in the organization; promote a culture of quality and safety; manage the quality assurance of research services.

Key accountabilities include:

• Ensuring compliance with regulatory standards and laboratory accreditation requirements;
• Identify and mitigate risks associated with laboratory processes, equipment, and personnel to ensure patient safety and quality of care;
• Provide feedback to the Medical Laboratory Director and the Operations Manager on quality improvement needs and make recommendation for quality assurance improvement strategies;
• Collaborate with other healthcare professionals, quality improvement teams, and regulatory bodies to address complex issues and implement best practices;
• Interact and engage with clinical and research stakeholders on quality requirements for the clinical laboratory as stipulated by applicable regulations

The candidate will apply the CAMH values and professional practice standards to patient/client care and service. You will support a workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. This position is located at 100 Stokes Street.
Job Requirements
The successful candidate will be a graduate of an accredited General Medical Laboratory Technologist (MLT) program or equivalent education recognized by CSMLS and a member in good standing with the College of Medical Laboratory Technologists of Ontario (CMLTO). Other required qualifications included: a bachelor’s degree or higher in medical laboratory science, biological science, chemistry, or a related field; in addition to training or education certificates relevant to quality management in laboratory medicine and point of care testing.
Five (5) + years of experience working in a clinical laboratory setting, with a focus on quality management system; proven knowledge of regulatory requirements and quality assurance principles; experience in a leadership or management role; strong analytical and problem-solving skills, attention to detail is essential; excellent communication skills, and the ability to work effectively with a diverse team are essential; proof of ongoing training and professional development in quality assurance, laboratory management, and regulatory compliance.
The successful candidate has excellent interpersonal and communication skills; works well in a busy environment; has strong organizational skills, possesses analytical thinking and problem-solving skills, and is able to exercise initiative and good judgment. The candidate is able to prioritize tasks to ensure reliable and prompt client care while achieving high work efficiency and meeting deadlines. The candidate has demonstrated computer skills, proficiency with Microsoft Office and sound knowledge of the laboratory information system. The ability to work with clients of diverse cultural and social backgrounds is necessary. Bilingualism (French/English) and/or proficiency in a second language would be an asset.

Please refer the Job description for details