Quality Process Specialist (m/w/d)

at  IKEA

ABOUT US

IKEA Supply is responsible for securing that the product offer is produced and delivered to our customers. We lead the supply agenda across many functions and work together with all business areas, different business units, but also retail markets to secure customer availability in all markets and sales channels at lowest total cost.
Supply Chain Operations (SCO) leads the planning and execution of the IKEA goods flow, connecting partners and stakeholders in a seamless way. More than 1000 colleagues in Supply Chain Operations (SCO) connect our customers with IKEA products in a simple, affordable, and sustainable way. We contribute to customer satisfaction by securing availability, delivering the lowest cost over time always with an eye towards sustainability, and a high quality for all services.
Whenever our products don’t reach our customers in an excellent way, we, Quality in Supply Chain Operations, take the lead to investigate deviations, connect relevant stakeholders, and mediate the discussions to decide what do we do with the goods in stock, manage the financial implications, and enable to convey learnings into improvements.
Job description

ABOUT THE ASSIGNMENT

As a Quality Process Specialist, you will work collaboratively across various functions to enhance the quality processes within SCO by facilitating process improvement initiatives and developing innovative approaches and tools in one or more of the following areas:

• Project Management: Lead and contribute to projects with the aim to achieve operational excellence.
• Portfolio Management: Secure an efficient approach for steering Quality projects in SCO; ensure visibility of status, resources and goal progress to relevant stakeholders.
• Process documentation & verification: Responsible to develop, provide and maintain the process documentation and verification approach for Quality in SCO.
• Network & Stakeholder governance: Establish and maintain the framework for meetings and forums where Quality in SCO is either in the lead or a participant. Secure proper representation, documentation, and accessibility of information regarding decisions taken.
• Business Solutions & Intelligence: Secure quality systems and tools are functional, up and running and meet the need of the business. Act as main interface between business and IT development to continuously optimize the working procedures (e.g., automation) for systems & reporting tools, leading the creation of system change requests & adjustments.
• Legal & Financial compliance: Ensure implementation of legal and financial requirements into our processes and ways of working
• Performance Management: Secure existence and regular communication of KPIs related to performance of Quality processes & systems
• Infrastructure Competence-Center: Secure a transparent and customized information sharing approach by owning and utilizing the different communication channels to support competence, awareness and change management activities regarding the Quality in SCO infrastructure.

Qualification

To be successful in this role, we believe you should possess the following qualifications and attributes:

• Have profound and proven project management and facilitation experience
• Like to organize, administrate and support with a good structure.
• Have a strong desire to collaborate and interact with stakeholders
• Are a very pragmatic and solution-oriented person, with ability to build trustful relationships with various stakeholders.
• Have strong analytical capabilities and skills to plan your agenda and prioritize between multiple tasks at the same time
• Feel comfortable selecting relevant information to boil it down to what is essential and communicate them in a simple way

As an individual you are:

• energized by a dynamic environment and navigating through unknown situations
• finding the best way to solve a problem and looking for long term solutions
• setting own or team goals and investing energy & drive in reaching them
• understanding the sense of urgency and a “Quality-First” mindset

More Information

SOUNDS INTERESTING?

If the above appeals to you, you might be the one we are looking for!
Submit your application online via our recruitment system SmartRecruiters as soon as possible but latest on August 21st 2024. If you have questions regarding the recruitment process, please send us an email through the system and we will come back to you as soon as possible.
Our culture and values are based on equal opportunities, and we are happy to consider applications from individuals with disabilities.

• Have profound and proven project management and facilitation experience
• Like to organize, administrate and support with a good structure.
• Have a strong desire to collaborate and interact with stakeholders
• Are a very pragmatic and solution-oriented person, with ability to build trustful relationships with various stakeholders.
• Have strong analytical capabilities and skills to plan your agenda and prioritize between multiple tasks at the same time
• Feel comfortable selecting relevant information to boil it down to what is essential and communicate them in a simple wa