YOUR ACCOUNTABILITIES:

• Responsible for answering phones and responding to emails, ensuring that all inquiries from our guests and within the company are followed up on in a timely manner.
• Contact guests via telephone and email with follow-up on their questions and order status.
• Relaying orders and inquiries to appropriate department staff and/or supervisors for follow up.
• Entering orders and other data into Excel and our Point of Sale system, as well as assisting with e-commerce administration on our Shopify platform.
• Provide exceptional customer service to our guests in all aspects, including assisting as a cashier or on the sales floor when required.
• Actively seek to familiarize and increase product knowledge in all areas.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent phone and email etiquette, is detail oriented, and has great interpersonal skills.
• Experience in administrative and customer service roles is an asset.
• Working knowledge of Microsoft Office Suite and good
• Highly adaptable with effective organizational and communication skills.
• Ability to work in a fast-paced environment with a sense of urgency, handling multiple demands, setting priorities, and having strong troubleshooting skills.
• Product knowledge is an asset.
• You are punctual and dependable, and highly value honesty, integrity, and authenticity.
• Flexibility to work a variety of shifts, including weekends and holidays as scheduled.
• Must be legally eligible to work in Canada.

Please refer the Job description for details