Job Summary:
As a Collections Clerk, you will be responsible for handling the collections process on behalf of our clients. Your primary goal will be to ensure timely and accurate collection of outstanding payments from customers, while maintaining strong relationships and providing excellent customer service. The ideal candidate will have a solid understanding of collections procedures, strong communication skills, and the ability to work efficiently in a fast-paced environment.

Responsibilities:

• Manage a portfolio of client accounts and perform collections activities to ensure timely payment of outstanding invoices.
• Utilize various communication channels (phone, email, mail) to contact customers and address payment delinquencies, negotiate payment arrangements, and resolve outstanding issues.
• Document all collection activities, including customer interactions, payment commitments, and updates on account statuses, using our internal systems.
• Follow company and client-specific collections policies and procedures, ensuring compliance with industry regulations and guidelines.
• Collaborate with internal teams, such as client services and accounting, to obtain necessary information, resolve disputes, and provide updates on collection efforts.
• Provide exceptional customer service by promptly responding to customer inquiries and addressing concerns related to billing and payment.
• Generate regular reports on collections performance, including account aging, payment trends, and collection activity summaries.
• Stay updated on relevant industry trends, best practices, and regulatory changes to enhance collections strategies and maintain compliance.

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Skills and Experience:
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High school diploma or equivalent; additional education in Accounting, Finance, or a related field is a plus.

• 1+ years of experience in Collections, Accounts Receivable, or Customer Service, preferably within an outsourcing company or a similar environment.
• Solid understanding of collections principles, techniques, and best practices.
• Strong communication skills, both written and verbal, with proficiency in English (B2+), Portuguese (B2+), and Spanish, allowing effective interaction with customers and internal stakeholders.
• Excellent negotiation and problem-solving abilities to resolve payment disputes and achieve mutually beneficial payment arrangements.
• Proficiency in collections software, ERP systems, and Microsoft Office Suite (Excel, Word, Outlook).
• High attention to detail and accuracy in maintaining records and documenting collection activities.
• Ability to work independently and as part of a team, effectively prioritizing tasks and meeting deadlines.
• Strong organizational and time management skills to manage multiple client accounts simultaneously.

About Auxis:
Auxis prioritizes employee growth and development to help you advance your career. Auxis’ culture empowers you to be your best in the interest of a common team goal. We are constantly striving to improve our culture and environment and have invested in tools to continue to have better visualization of the pulse of our organization.

• Manage a portfolio of client accounts and perform collections activities to ensure timely payment of outstanding invoices.
• Utilize various communication channels (phone, email, mail) to contact customers and address payment delinquencies, negotiate payment arrangements, and resolve outstanding issues.
• Document all collection activities, including customer interactions, payment commitments, and updates on account statuses, using our internal systems.
• Follow company and client-specific collections policies and procedures, ensuring compliance with industry regulations and guidelines.
• Collaborate with internal teams, such as client services and accounting, to obtain necessary information, resolve disputes, and provide updates on collection efforts.
• Provide exceptional customer service by promptly responding to customer inquiries and addressing concerns related to billing and payment.
• Generate regular reports on collections performance, including account aging, payment trends, and collection activity summaries.
• Stay updated on relevant industry trends, best practices, and regulatory changes to enhance collections strategies and maintain compliance