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ABOUT THE ROLE

We’re seeking a mid-level Salesforce Sales Operations Specialist to join our remote Sales Operations team. This technically-oriented role is critical in supporting internal business units—including Sales, Marketing, Finance, and Support—by optimizing Salesforce and related systems to enable the sale and servicing of subscription-based products and services.
In addition to supporting front-line users with quoting, pricing, and reporting, you’ll be responsible for maintaining the health of our Salesforce environment, designing scalable solutions, implementing automation, and supporting Salesforce-based tools used across the business.

WHAT YOU’LL DO

• Provide daily support for Sales, Finance, and Support teams in Salesforce Sales Cloud and Service Cloud, focusing on quoting, pricing, agreements, and subscription workflows (Salesforce CPQ, Zuora).
• Triage and manage incoming support tickets and project-based enhancement requests in the Salesforce production environment.
• Gather and analyze business requirements through meetings with stakeholders across Sales, Finance, Support, and Marketing.
• Design, implement, test, and document scalable solutions using Salesforce tools including Flows, Apex, Validation Rules, and integrations.
• Monitor and maintain the health and performance of the Salesforce org, including security, user management, data integrity, and automation performance.
• Collaborate with the Sales Engagement team to evaluate, implement, and maintain outreach and engagement tools (e.g., Gong, LinkedIn Sales Navigator, Salesloft).
• Generate and maintain accurate sales forecasting reports and dashboards.
• Stay current with Salesforce platform releases, conduct research on industry best practices, and advise internal teams on changes that could impact or benefit production environments.