Reception/Admin - Dolphins Practice

at  Sussex Primary Care

JOB SUMMARY

The Dolphins Practice provides care to patients in Haywards Heath. The post holder/s will work as part of a small team and will be the first point of contact for patients and visitors delivering professional reception and administrative services.
The postholder/s will ideally work between Monday to Friday and may on occasion be required to work on a Saturday with notice when or if the Surgery offers extended hours (the Surgery offers extended hours, up until 19:30).
The post holder/s will be reliable and work flexibly, act on their own initiative and judgement in prioritising key and urgent tasks. They will have previous experience in dealing with the general public and possess excellent social skills and the ability to deal with our patients in a sensitive, calm and non judgemental manner on a daily basis by face to face, telephone and email.
The postholder/s will exhibit a high level of confidentiality, sensitivity and awareness and use skills of tact and diplomacy and to ensure that the high profile nature of the work of the GP is maintained at all times. They will attend courses as deemed necessary for the efficient running of the reception / administrative area of the practice. Ideally previous practice experience.
The postholder is required to have a good standard of general education including Math, English and IT skills together with the ability to work in an organised and efficient way.

• Act on own initiative, within broad procedural guidelines and without direct supervision.
• Undertake activities within the reception/administrative area.
• Undertake patient registrations.
• Liaise with Secondary Care, Social Services and other teams as necessary.
• Ensure efficient service delivery to patients.
• Ensure effective time management and workload prioritisation.
• Participate in staff duty rota and arrangements for appropriate substitution during staff absence.
• Promote good staff relations and motivation.
• Provide effective communication mechanisms with all public and professional users of the practice - either face to face, over the telephone, in writing or by electronic mediums.
• Maintain inventories and arrange replacement of stocks as required.
• Ensure strict adherence to the practices computer security protocols.
• Ensure the filing system is maintained.
• Participate in internal and external training events as required.
• Use own initiative to effectively organise own work and that of the reception/ administrative staff within the team.
• Ensure building security arrangements are implemented.
• Ensure that complaints from patients are brought to the attention of the Practice Manager.