RECEPTIONIST - ANANTARA CONVENTO DI AMALFI GRAND HOTEL

at  Anantara

Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations.
Originally a 13th-century monastery, with architectural elements still visible today, the five-star luxury rated Anantara Convento di Amalfi Grand Hotel is a fine example of a sympathetically refurbished monument. It scores just as highly when it comes to location. It’s perched on top of an 80-meter cliff, with spectacular views of the Amalfi coast. But it’s also only 5 minutes’ walk from Amalfi’s harbor and town center.
Completely renovated in 2023, almost all of our 52 rooms look directly out to sea. The hotel has 2 first-class restaurants: the main restaurant, Dei Cappuccini, serves an Italian and Mediterranean inspired menu made up of gourmet dishes and The La Locanda della Canonica – Pizzeria by Gino the perfect choice for an informal lunch in a suggestive setting, enjoying tasting pizzas created by the famous, Neapolitan, pizza-master Gino Sorbillo. There is also an infinity outdoor pool, a free panoramic gym and a SPA.
Anantara Convento di Amalfi Grand Hotel is the perfect wedding location with unique spaces such as the cloister, the private church and the panoramic terraces.
Job Description
Reporting to the Front Office Manager, the resource will take care of serving the needs of the business, our guests and our colleagues by supporting the effectiveness of the day-to-day Front Office operation, maximizing sales, revenue & profit growth, and by being a key point of contact for guest interaction in the hotel.

The key responsibilities for this position are:

• To anticipate guest needs and handle guest inquiries to the full satisfaction of the guest.
• To oversee operations of the concierge;
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times;
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties;
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis;
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their experience;
• To attend hotel events, daily shift briefings and training to improve professional skills.

Qualifications

• Graduation in the tourism/hotel industry or similar;
• At least 2 years’ experience in a similar position in luxury hotels or high-level restaurants;
• Fluent Italian, English and a second foreign language are considered a plus;
• Pleasant personality and positive attitude, with a strong sense of aesthetics and attention to details and quality;
• Excellent interpersonal skills, ability to anticipate the guests’ needs, and work both in a team and independently.

Additional Information

• To anticipate guest needs and handle guest inquiries to the full satisfaction of the guest.
• To oversee operations of the concierge;
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times;
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties;
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis;
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their experience;
• To attend hotel events, daily shift briefings and training to improve professional skills