Receptionist/care coordinator

at  Townsend House Surgery

Provide cover for the reception telephone line and reception desk and have an efficient and friendly manner when greeting and assisting patients or visitors either in person or over the telephone From the information given to you, ensure the patient is booked into the most appropriate appointment with the most appropriate person Ensure daily surgeries run efficiently and smoothly, advising patients of any delays and be able to add or amend appointments as necessary Respond to patients requests for information or assistance by ensuring these requests are directed to the most appropriate person in the practice Respond to doctors and other clinical members of staff requests for information or assistance and to liaise with external agencies as necessary, anticipating problems and seeking solutions in advance Ensure messages received are passed on efficiently, accurately, objectively and that all necessary action by you is taken Ensure emails and tasks generated are accurate and objective and emails and tasks received are responded to efficiently, accurately and objectively. Wherever possible, all necessary action should be taken by you prior to sending an email or task. Ensure filing is kept up to date Process temporary resident registration requests Manage birth and death administrative processes to ensure records are updated in a timely manner Ensure visits are allocated and bring any visits not allocated to the attention of the duty receptionist Receive, send file or dispose of information in a secure manner to ensure that confidentiality of information is maintained. Ensure the waiting room and patient toilets are tidy and clean and take remedial action if not, highlighting if more in-depth cleaning is required.
Ensure out of date information is removed from notice boards. Check that the digital screen and check in screen are functioning normally and report any issues to team leaders Ensure the entrances to the practice allow an unobscured view into the building and all necessary posters/notices are displayed. To operate in accordance with the practice protocols and guidelines and assist in the maintenance, reviews and updates of reception procedures and protocols At the end of each day to ensure that the building is secure with all windows locked and to ensure that the security alarm is set. Attend 75% of team meetings a year

Please refer the Job description for details