Receptionist (H/M/X)
at The Central House
Lisboa, Área Metropolitana de Lisboa, Portugal -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 29 Jul, 2024 | Not Specified | 02 May, 2024 | N/A | English,Outlook,Microsoft Office | No | No |
Required Visa Status:
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US Citizen | Student Visa |
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Employment Type:
Full Time | Part Time |
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Contract to Hire – Corp 2 Corp |
Description:
We believe in creating welcoming, fun and inspiring environments for our guests and team. We pride ourselves on being a team of globally minded, genuinely caring and friendly individuals. It’s these values coupled with our unquenchable passion for service which created the unique culture that is TCH.
We need a Receptionist (rotating schedule) to join our team in Lisboa for a full-time job, 5 days a week.
JOB DESCRIPTION:
- Maintain a friendly, cheerful and courteous demeanour at all times.
- Use suggestive selling techniques to sell rooms/beds and promote other services of the hostel.
- Assist in registering guests and assigning rooms/beds.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Build strong relationships and liaise with all other department’s especially housekeeping, maintenance & reservations.
- Performs other duties as assigned, requested or deemed necessary by management
- Thoroughly understand and adhere to proper credit, check- cashing, and cash handling
policies and procedures.
- Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
- Maintain the cleanliness and neatness of the front desk area.
- Run the day end / night audit & police report.
- Work closely with the Financial Department to ensure accounting coherence.
- Availability for a rotating schedule.
- Maintain fluid communication with the different departments.
- Answering calls and e-mails.
- Respond to customer queries, concerns and complaints.
ESSENTIAL STUDIES AND EXPERIENCE REQUIRED:
- Studies in Tourism and/or professional training in tourist accommodation management.
- Proficiency in Microsoft Office (Word, Outlook, PowerPoint…).
- Native Portuguese speaker.
- High level of English is essential.
- Knowledge of other languages would be an asset.
- Knowledge of the MEWS programme highly valued.
QUALITIES:
- Good team player.
- We are looking for people who are attentive and have excellent customer service skills.
- You are communicative.
- Motivated and committed to your work.
Please send your CV and subject (Receptionist full-time Lisboa)
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Hospitality
Hotels / Restaurants
Office Administration
Graduate
Proficient
1
Lisboa, Portugal