Regional Support Officer

at  Support Services InfraBuild

KEY BENEFITS:

Based on eligibility, employees may be entitled to the following:

• Flexible Working Arrangements: The Company has a policy in this regard and provision is determined on a case-by-case basis.
• Generous Parental Leave: 20 weeks paid Primary Carer Leave, 3 weeks paid Partner Leave and superannuation for unpaid parental leave, for those who have worked at the business for at least 12 months.
• Beneficial Leave Provisions: 5 weeks annual leave, a generous personal leave structure and long service leave in accordance with the coal board industry fund.
• Employee Benefits Program: corporate discounts for employees and family on a huge selection of products and services from a variety of brands, including NIB Health insurance.
• Also, ask about our: Relocation Packaging, Company Incentive Scheme, Novated Leasing, Study Assistance, Recruitment Referral Awards, EAP and more.

ABOUT US

InfraBuild is Australia’s leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. We provide solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors. With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.
InfraBuild wire team is Australia’s largest manufacturer of wire for construction and manufacturing industries. Our wire products are used in the manufacture of products from nails for the building industry to wire rope for draglines used in open cut mining. With InfraBuild Mills located in Geelong, VIC and Newcastle NSW, our facilities are ideally placed to service our customers’ requirements across Australia & New Zealand.

ABOUT THE ROLE

Reporting to the Sales Support and Effectiveness Manager, you will be key to ensuring that the Sales Team are “best in class” with on-boarding, training, reporting, systems & processes. You will have a strong focus on achieving service excellence and improving customer satisfaction as well as supporting the wider sales team.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Support Sales Managers and improve use of data to increase sales efficiency
• Drive customer analytics, market analysis and the presentation of comprehensive sales data
• Liaison between sales, marketing and customer service and administering CRM
• Monitoring business metrics, and provide administration support across proposals, quotes and costings
• Administration of operational expenses and customer campaigns
• Development and maintenance of dashboards, incentives and SalesForce
• Identifying and providing regular market and competitor feedback across the region
• Onboarding processes and regular training to external sales staff
  It’s important that you are an energetic and positive team player with strong attention to detail, customer focused and thrive in a busy environment with a passion for delivering results.

TO BE SUCCESSFUL IN THIS ROLE, YOU WILL HAVE:

• Previous leadership experience in administration or coordination
• Strong computer skills particularly Excel, Microsoft Power BI & Power Automate, SharePoint an advantage
• Demonstrated experience using and managing a CRM, ideally with Salesforce or any SAP experience is advantageous
• High level of commercial and business acumen and strong data gathering & analytical skills
• Understanding of competitor products, the rural market and distributor network
• Experience managing strategic relationships with key customers, industry stakeholders and all levels of key internal personnelBackground in agriculture or farming is desirable but not essential