Registration Services Coordinator (Administrative Support Coordinator I)

at  California State University

Job no: 540272
Work type: Staff
Location: San Diego
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)
Position Description

POSITION SUMMARY

The Registration Services Coordinator is under the general direction of the Associate Registrar of Campus Support and Assistant Registrar of Campus Support. The coordinator will provide administrative support to the Office of the Registrar and the Campus Support unit. The Campus Support unit provides enrollment services to various constituents in the areas of academic advising, alumni, disabled student services, extended studies offerings and procedures, fee payment issues, financial aid, remediation, residency determination, student health services, international students, testing requirements and scores, as well as the functions most germane to a Registrar’s Office: registration, grades, transcripts, and probation/disqualification. The unit is charged with providing customer service and assistance in person, by mail, e-mail, telephone and other technologies to all members of the campus community and the general public.
This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
This position is approved for partial telecommuting with onsite work in San Diego.

DEPARTMENT SUMMARY

The primary function of the Office of the Registrar is to represent enrollment management programs and provide enrollment services to various constituents across the university in regard to the student academic record, academic class scheduling, and student advising tools. The Office of the Registrar provides service to the students through determination of eligibility for admission to the University, evaluation of academic records to determine the status of completion of degree requirements, assistance with course registration, and advising on the academic record in relation to transfer credit or CSU/SDSU policy.
For more information regarding the Office of Registrar, click here.

EDUCATION AND EXPERIENCE

Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.
These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

KEY QUALIFICATIONS

• Understanding of the 1974 Family Educational Rights to Privacy Act (FERPA) in terms of releasing information on students. Knowledge of CSU residency rules and regulations.
• Knowledge of USCIS immigration classifications and immigrant visas.
• Experience in a university setting working with diverse student populations.
• Experience working in an enrollment services division or Registrar’s office is preferred.
• At least 2 years of clerical, and administrative support experience in customer service is preferred.

Please refer the Job description for details