Relationship Management Director, EMEA

at  Alter Domus

ABOUT US

We are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries.
With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.
Find out more about life at Alter Domus at careers.alterdomus.com

JOB DESCRIPTION

Reporting to the Head of Relationship Management the selected employee is accountable to develop strong client relationships focusing on Real Assets to develop and execute an effective approach to relationship management. Driving the go-to-market strategy and sales roadmap for clients across all asset classes, predominantly focusing on Real Estate and Infrastructure sectors. Specifically, you will:

• Be accountable for driving and delivering an ambitious sales target underpinned by a centralized sales and growth plan to help Alter Domus achieve its commercial objectives in Europe.
• Create and implement the relationship management plan for your portfolio of clients, actively working on new proposals for your client portfolio to build a sales pipeline and increase share of wallet for these existing clients and analyzing and tracking KPIs on profitability across your client portfolio, including bad debt recovery and cash collection.
• Proactively build your internal and external business networks, driving personal and business growth through a commitment to collaboration and teamwork
• Provide expert advice across all Alter Domus products and services to take advantage of opportunities to increase share of wallet with your existing clients and participating in new client pitches collaborating with internal product and other teams to deliver competitive advantage.
• Monitor and drive client satisfaction, engaging continuously with your clients to understand their expectations and engage with internal teams to ensure Alter Domus fulfils their expectations in order to deliver a superb client experience.
• Keep watch on local and international regulatory updates that affect the industries our clients operate in.
• Actively monitor competitor activities and deliver insight and thought leadership on market trends to anticipate future client needs.
• Maintain sales pipeline data that is fit for accurate forecasting and reporting by regularly using standard sales tools, review cadences, and processes.
• Diligently record all key contract information, interactions, activities, and other commercially relevant details about accounts or opportunities
• As a senior leader, you will also be responsible for driving change when necessary, delivering communications and directions to the team in supporting the development and engagement of employees at all levels.
• Promote and build the Alter Domus brand and culture both internally and externally, acting as an ambassador and role model to our people, clients, and customers to embed the Alter Domus Values and to promote our Employer Value Proposition.
• As a director of Alter Domus, you will maintain a relentless focus on cost and budget discipline, driving a culture of accountability.

• Drive a culture of compliance and risk control to mitigate financial, operational and reputational risks.Ensure the company maintains the highest Environmental, Sustainability and Governance (ESG) standards.

• Be accountable for driving and delivering an ambitious sales target underpinned by a centralized sales and growth plan to help Alter Domus achieve its commercial objectives in Europe.
• Create and implement the relationship management plan for your portfolio of clients, actively working on new proposals for your client portfolio to build a sales pipeline and increase share of wallet for these existing clients and analyzing and tracking KPIs on profitability across your client portfolio, including bad debt recovery and cash collection.
• Proactively build your internal and external business networks, driving personal and business growth through a commitment to collaboration and teamwork
• Provide expert advice across all Alter Domus products and services to take advantage of opportunities to increase share of wallet with your existing clients and participating in new client pitches collaborating with internal product and other teams to deliver competitive advantage.
• Monitor and drive client satisfaction, engaging continuously with your clients to understand their expectations and engage with internal teams to ensure Alter Domus fulfils their expectations in order to deliver a superb client experience.
• Keep watch on local and international regulatory updates that affect the industries our clients operate in.
• Actively monitor competitor activities and deliver insight and thought leadership on market trends to anticipate future client needs.
• Maintain sales pipeline data that is fit for accurate forecasting and reporting by regularly using standard sales tools, review cadences, and processes.
• Diligently record all key contract information, interactions, activities, and other commercially relevant details about accounts or opportunities
• As a senior leader, you will also be responsible for driving change when necessary, delivering communications and directions to the team in supporting the development and engagement of employees at all levels.
• Promote and build the Alter Domus brand and culture both internally and externally, acting as an ambassador and role model to our people, clients, and customers to embed the Alter Domus Values and to promote our Employer Value Proposition.
• As a director of Alter Domus, you will maintain a relentless focus on cost and budget discipline, driving a culture of accountability.
• Drive a culture of compliance and risk control to mitigate financial, operational and reputational risks.Ensure the company maintains the highest Environmental, Sustainability and Governance (ESG) standards