Remote Service Delivery - Senior Service Engineer

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

POSITION SUMMARY

SAP, the Cloud Company powered by HANA, is the market leader in enterprise application software. Through its digital core SAP empowers people and organizations to work together more efficiently and use business insight more effectively.
SAP Customer Success – Premium Hub - CoE is recognized for its world-class customer care, its leading service and support offerings and its fast-growing business. We strive to further improve our innovative service portfolio and our customer engagement programs, as well as increasing our delivery efficiency regardless of the deployment mode. Our target is to increase business outcome for customers, make them more efficient and accelerate time to value. This includes all SAP solutions across all deployment scenarios (on premise, cloud, hybrid).
This position is within the Global Remote Service Delivery (RSD) organization, which provides SAP Enterprise Support / SAP Enterprise Support Cloud Editions and Premium Engagement customers with the relevant methodology and content to drive their innovation agenda based on industry business models requirements; thus providing value realization, resulting in increased customer satisfaction and renewals. The role of the Service Engineer is to ensure excellence in regional customer delivery via the tasks and responsibilities outlined below.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Degree in Computer Science, Information Systems, Engineering or similar
• Advanced knowledge on SAP technology (ABAP, JAVA, HANA)
• Functional and Technical knowledge in one of the SAP Cloud solutions such as SuccessFactors, Ariba, CX, IBP (Digital Supply Chain), SAP Analytics Cloud, SAP Integration Suite.
• Strong programming knowledge especially in SAP technologies such as object oriented programming in ABAP, databases, CDS ODATA and SAP Fiori
• Strong knowledge of databases (database design, efficient queries)
• Understanding of Cloud native architecture and development is a plus
• Ability to transfer business requirement into a realizable technical requirement and support in service content development
• Proficient English skills in written, verbal and presentation
• Technical inquisitive nature with strong analytical and problem-solving skills

WORK EXPERIENCE

• >10 years’ experience with SAP products and technology required
• Preferably, with minimum 4 years project/support experience on SAP Cloud solution in any one functional area like Success Factors, Ariba, CX, IBP (Digital Supply Chain), SAC. Relevant module specific certification would be a plus
• Strong customer-facing experience and business acumen
• Proven knowledge about SAP Services & Support Portfolio

• Perform root cause analysis and provide solutions to customers in complex environments for specific fields/areas/solutions
• Deliver the SAP Services & Support - remote Continuous Quality Check (CQC) services and Expert Guided Implementation (EGI) services as technical/functional expert for broad area of topics
• Support our customers in their transformation to S/4HANA and/or to the Cloud
• Actively provide customer feedback to product or service development teams
• Drive new initiatives and activities to improve value of our services
• Develop new service content, trainings, specifications and documentation
• Collaborate seamlessly with teams in other regions and/or functions across the globe
• Be engaged on the latest technologies and SAP products
• Find learning opportunities in daily tasks by staying curious and open to new experiences that will improve technical and functional knowledge.