Repeat Prescription Coordinator

at  Cwm Taf Morgannwg University Health Board

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Service Delivery To carry out telephone and reception duties in a polite and courteous manner havingan awareness of customer care needs. To receive telephone prescription request from patients, prepare and make notesusing the appropriate GP system. This will include requesting prescription informationfrom the patient to ensure appropriateness of the prescription request. Requests thatcannot be processed will be escalated to the Lead Technician for review wherenecessary.
Print prescriptions using the GP clinical system to a high degree of accuracy and ensuretimely delivery to appropriate GP practice for authorisation. To keep appropriate records of all prescriptions printed and delivered and the meansof delivery. To liaise with, and inform GPs and Pharmacies of changes to prescriptions and ensurepatients are kept informed and provided with updated information. To respond to enquiries from GPs, Patients, care homes, social workers andPharmacies regarding prescriptions.
With the Lead Technician, be responsible for the maintenance and management of theprescription databases ensuring accurate and timely updating of key information thatis stored securely and compliant with General Data Protection Regulation (GDPR). Propose and implement ways to encourage patients to take responsibility for theirrepeat prescription ordering, and to highlight waste issues. To provide simple health information advice in line with NHS policies and serviceprotocols and approved sources. To process confidential/sensitive patient information on behalf of the RepeatPrescription Hub tea

Please refer the Job description for details