Reservations Sales Agent for International Luxury Hospitality Brands

at  Sabre

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.

Key Goals & Objectives

• Establishes relationships with key customers (travel agents and direct consumers) to achieve our Core Purpose as well as maintain all established performance standards.
• Consistently achieves exceptional performance ratings on call and email observations.
• Consistently achieves the established call and email standards.
• Achieves set revenue target for the department.

Responsibilities

• Answers inbound telephone calls from various customers and provides information to secure hotel reservations. Assists with service requests that drive incremental revenue to our member hotels and builds customer loyalty.
• Processes reservation requests and service inquires that are received via email.
• Follow up with customers on a timely basis on special requests, Courtesy Holds, and room/rate requests.
• Produces error free work that minimizes payouts.
• Ability to diffuse customer.
• Maintains a sound understanding and adheres to all SABRE policies and procedures.
• Attends Hotel of the Week Presentations.
• Actively participates in team meetings.

Requirements & Experiences

• Needs to speak and write in Italian, French and English.
• High school education
• Telephone/call center experience and some customer service experience a plus
• Hospitality, travel, luxury, international experience preferred
• Familiar with using a PC, Word, Excel, and Outlook

Skills & Abilities

• Professional and polished presence
• Ability to influence and build trust
• Able to work any shift. Mo – Fr 9:00 to 18:00. Sat/Sun free.
• Strong problem-solving skills if needed.
• Strong communication skills both written and oral
• Grammar and spelling are used in a professional manner and culturally acceptable to the end consumer

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

• Answers inbound telephone calls from various customers and provides information to secure hotel reservations. Assists with service requests that drive incremental revenue to our member hotels and builds customer loyalty.
• Processes reservation requests and service inquires that are received via email.
• Follow up with customers on a timely basis on special requests, Courtesy Holds, and room/rate requests.
• Produces error free work that minimizes payouts.
• Ability to diffuse customer.
• Maintains a sound understanding and adheres to all SABRE policies and procedures.
• Attends Hotel of the Week Presentations.
• Actively participates in team meetings