reservations supervisor - hotel

at  TownePlace Suites London

• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week
• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 2 years to less than 3 years
• or equivalent experience

COMPUTER AND TECHNOLOGY KNOWLEDGE

• MS Outlook
• Data analysis and interpretation
• Reservation software
• Salesforce

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Attention to detail
• Fast-paced environment
• Large workload
• Tight deadlines
• Work under pressure

• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Perform same duties as workers supervised
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Assist clients/guests with special needs
• Co-ordinate, assign and review work
• Hire and train staff in job duties, safety procedures and company policies
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Requisition materials and supplies
• Receive and record bookings for package tours
• Quote fares and rates
• Negotiate rates and terms
• Manage contracts
• Assist in budget preparation
• Professionalism in customer service
• Provide customer service
• Conduct sales calls
• MS Office
• Process data to conduct basic analyses of trends
• Participate in staff meetings
• Coordinate the flow of information within the team