Resident/Client Care Coordinator

at  Fraser Health

Salary range: The salary range for this position is CAD $49.20 - $67.08 / hour Why Fraser Health?:
Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations,and is home to six Métis Chartered Communities.
Our team of nearly 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more.
We are currently looking to fill a Relief Part Time opportunity for Resident/Client Care Coordinator at Queens Park Care Center located in New Westminster, BC. This position is available until July 2025 or until Return of Incumbent.

• Applies established criteria and prioritizes activities related to residents/clients and ensures individual care plans are developed and implemented to meet the ongoing needs of residents/clients, in collaboration with the other clinical team members and residents’/clients’ families.
• Supervises nursing and nursing support staff, observes work and corrects where necessary, assigns and adjusts work assignments, schedules staff, monitors and recommends staff hours of work, including overtime. Coordinates the work of the clinical team overall on a day-to-day basis; monitors the quality of care and the safety of residents/clients and takes corrective action as appropriate.
• Supports quality resident/client care and excellence in practice by promoting interprofessional collaboration and team building, supporting staff to plan and carry out resident/client/family education regarding chronic illness, palliative care, etc; acts as a mentor and resource to staff, role modeling best clinical practices, assessing clinical skills and coaching staff and/or liaising with other health professional leaders to help them achieve established clinical performance goals.
• Participates in or leads the investigation of complaints by residents/clients/families; follows up on complaints and implements corrective action as appropriate. Collaborates with Quality Improvement according to established protocols.
• Initiates/leads/supports plan of care conferences and rounds for the purpose of optimal resident/client care management according to best practice; disseminates information to nursing/nursing support staff and other members of the clinical team.
• Identifies learning requirements of staff and, in conjunction with the Manager, Educator and other members of the clinical team, provides input into the development of learning objectives and may contribute to the achievement of the learning objectives; provides clinical support and guidance and evaluates the effectiveness of learning opportunities.
• Participates in the orientation of new staff and provides input into the development of a comprehensive orientation program, in collaboration with the Educator and other clinical staff.
• Participates in change management, quality improvement and risk management activities by methods such as evaluating effect of changes in practice, generating recommendations for alternative approaches to practices, and conducting safety audits. Supports teaching/learning and implements teaching/learning as assigned.
• Assists the Manager/Director by attending panel interviews, providing recommendations on the selection of new staff, providing feedback to the Manager on staff performance appraisals, and providing feedback on optimal use of budgetary resources including minor and capital equipment needs as requested.
• Promotes staff awareness and involvement in research/evaluation activities and projects and participates in research and projects as appropriate.
• Collaborates with internal and external stakeholders, participates on a variety of designated professional or operational committees at the unit, site, program and/or regional level.
• Participates in the review, development, implementation and evaluation of evidence-informed clinical decision support tools/policies.
• Performs other related duties as assigned