Restaurant Host(ess) - The Wilde

at  Autograph CollectionCourtyard by Marriott Hotel

DESCRIPTION

• Report to work on time and in full uniform. Cell phone is to be tucked away and non-visible to guests or management. Uniform is pressed and clean.

-Follows all 5-star grooming standards- facial hair neatly trimmed and groomed or clean shaven daily. If host wants to tie back long hair, it must be into a styled bun or ponytail with an elastic that matches your hair color- your hair must be immaculately styled. If hair is left down, it must be immaculately styled. Make-up is neutral in color palette. Deodorant is worn. We are a scent-free restaurant so cologne or perfume is not permitted so as not to interfere with our guests’ dining experience.

• Host will follow our 5 Star Service Standards.

-Greet guests in a genuine and kind manner- walk with them to their assigned table. Pull out chair for ladies and lay napkins on laps. Open menus on table and give a departing greeting.

• Uphold our high sanitation and safety standards.
• Calling to confirm reservations while asking questions that could enhance their dining experience. Making appropriate notes in OpenTable under their reservation.
• Help create and execute the guest concierge program, including calling guests to offer an extended menu (flowers, wine etc) to enhance the guest experience.
• Lead all other hosts to ensure successful service.
• Ensure all guests are warmly greeted on the way out of the restaurant and saying thank you.
• Follow and complete all opening and closing checklists and side duties.
• The Host shall be prepared for intermittent testing on our offerings.

Please refer the Job description for details