ReStore Associate

at  Habitat for Humanity of Lee and Hendry Counties

SUMMARY

The ReStore Associate is responsible for assisting the Store Manager, and other employees in the daily operations of the retail store. Under general supervision, ReStore Associates work in a retail/warehouse environment loading and unloading items from vehicles, providing outstanding customer service, receiving and pricing items for sale, operating a cash register, organizing and cleaning the store, and training and supervising individual and group volunteers from diverse backgrounds and age groups.

EDUCATION, EXPERIENCE AND ATTRIBUTES

• Valid driver’s license required.
• High school diploma or equivalent.
• Customer service experience – 1 year preferred.
• Retail experience – 1 year preferred.
• Neat and clean professional appearance.
• Ability to successfully pass a background check and drug screen
• Ability to adapt to changing situations while maintaining a positive attitude
• Attention to detail
• Excellent customer service skills

ESSENTIAL FUNCTIONS

• Work with others to organize and maintain store safety and cleanliness.
• Assist with the unloading of merchandise from vehicles. Assist with carrying large sold items and loading them into customer’s vehicle.
• Personally, always provide customers and donors with courteous and prompt service. Identify and respond actively and with sensitivity to the needs of all customers. Relay any customer concern (regarding service, pricing, and/or quality of merchandise) to the Store Manager.
• Accurately price merchandise for sale in the ReStore. Interpret and apply pricing procedures and accurately price items. Research prices on the Internet for new and unique items and provide information to ReStore management to price merchandise.
• Maintain a working knowledge of existing and new products in the store, including location and pricing.
• Maintain an awareness of current advertisements and promotions.
• Accurately and efficiently operate the cash register, including charging customers the correct price for merchandise and following cash register transactions and closing procedures. ReStore Associates must maintain a high level of awareness and accuracy when handling bankable tenders. Safeguard confidential information, cash and credit card information, and merchandise.
• Interpret and follow policies and procedures for Habitat for Humanity and the ReStore.
• Coordinate and cooperate with other volunteers, staff, and community service people, making the experience pleasant and meaningful.
• Demonstrate a commitment to the quality improvement process and the philosophy of continuous improvement in the ReStore.
• Participate as a team player in all phases of the ReStore.
• Perform other duties and tasks as needed.

OTHER DUTIES

Please note this position description is designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice.
Habitat for Humanity of Lee & Hendry Counties is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law