Retail Leader-Front End Services (Mitre 10 MEGA New Lynn)

at  Mitre10

OUR ORGANIZATION

Mitre 10 is New Zealand’s largest home improvement retailer, with 84 stores nationwide, all independently owned. As a cooperative, Mitre 10 fosters a strong commitment to supporting local communities while providing quality products through a national network of resources, infrastructure, and expertise. Life at Mitre 10 is dynamic and fast-paced, offering plenty of opportunities to grow in a business that values innovation and customer service.
Riviera Hardware Holdings Ltd. is proud to be the largest group of Mitre 10 stores within this national network. Since our inception in 2009 with the opening of our first Mitre 10 store in Warkworth, we have expanded to include five Mitre 10 MEGA stores: Albany, New Lynn, Warkworth, Whangaparaoa, and Silverdale. Our stores are not only known for their extensive product range but also for offering a one-of-a-kind shopping experience, including Columbus Coffee cafés. Additionally, we operate a Distribution Centre and own our own Frame and Truss Manufacturing Plant, ensuring end-to-end service for both retail and trade customers.
As a Kiwi-owned company, Riviera Hardware Holdings retains the close-knit, family feel of a small business, while benefiting from the national infrastructure and support of the Mitre 10 cooperative. This balance allows us to provide exceptional service and products while maintaining our roots in the community.

Due to an internal promotion, we are seeking a dynamic leader to join our management team at Mitre 10 MEGA New Lynn. This is a permanent, on-site role that will require some weekend and late-night shifts. The most common rosters will be Tuesday to Saturday or Sunday to Thursday.
As a Retail Leader responsible for the front-of-store operations (including checkouts (processesing cash, eftpos, account and credit card transactions including gift vouchers) and customer services (refunds, exchanges, returns, faulty goods repair, special orders, click and collect and home delivery) you’ll ensure our team delivers outstanding service to Every Customer, Every Time. You’ll lead and motivate the customer services and checkouts teams, ensuring smooth operations, maximizing efficiency. If you’ve held titles such as Zone Leader, Department Leader, Team Leader, or Supervisor, we want to hear from you!